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Nursing HomeMedicaid

Wood Haven Health Care Senior Living & Rehab

Strong Medicare quality ratings; families often praise friendly and compassionate nursing staff. Still worth an in-person visit.

1965 E Gypsy Lane Rd, Bowling Green, OH 4340293 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 46 Google reviews

5
4
3
2
1
Wood Haven Health Care Senior Living & Rehab Nursing Home in Bowling Green, OH — Street View
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What this means for your family

Wood Haven is widely praised for its clean environment and compassionate staff, making it a strong contender for those prioritizing a welcoming atmosphere. However, given recent reports of medication delays, families should specifically ask about nurse-to-patient ratios and the facility's process for ensuring timely pain management during off-hours.

Google Reviews

Google Reviews

46 reviews on Google
Wood Haven Health Care receives a high volume of positive feedback, particularly regarding the friendliness and compassion of the nursing and support staff. However, some residents and visitors have reported concerns regarding staffing ratios, specifically noting delays in medication administration and potential management issues. Families should weigh the overall positive atmosphere and cleanliness against these reported operational challenges.

Quality Themes

Tap a score for details
Food10.0Staff8.0Clean10.0Activities10.0Meds3.0MemoryN/AComms9.0ValueN/A

Strengths

  • Friendly and compassionate nursing staff
  • Clean and well-maintained facility
  • Effective rehab therapy team
  • Welcoming environment for residents and families

Concerns

  • Delays in medication administration due to high patient-to-nurse ratios (mentioned by 2 reviewers)
  • Unprofessional conduct by management staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02023(5)5.02024(3)5.02025(30)4.92026(14)

Distribution · 52 analyzed

5
48
4
2
3
1
2
0
1
1
17 reviews posted between Dec 15, 2025Dec 19, 2025 · 17 were 5-star

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about how friendly and compassionate the nursing staff is; how do you foster that welcoming environment for new residents?
  • 2Since we know how important timing is for health, what specific processes do you have in place to ensure medications are administered accurately and on schedule?
  • 3Could you tell us a bit about the rehab therapy team and how they work with residents to help them regain their independence?
  • 4With the facility being so well-maintained and clean, what are some of the daily activities or social events that help keep the residents engaged and active?
  • 5In the event of a medical emergency or a change in health status during the night, what is the protocol for ensuring immediate care is provided?
  • 6We noticed you are very active in communicating with the community; how does the management team typically involve families in the care planning process?

Personalized based on this facility's data


Key Review Excerpts

The staff consistently go above and beyond to make residents feel comfortable, respected, and genuinely cared for. From the nurses to the support staff, everyone is kind, attentive, and professional.

Family member · 2026★★★★★

I was livid at the neglect of nursing, and I wrote the negative review during the height of (once again), suffering severe pain. An excuse given for taking so long after giving notice that it’s time for my next pain pill... was that the nurse has a large total number of patients.

Rehab patient · 2026★★★☆☆

The staff is caring and knowledgeable. They make the residents and their families feel at home by providing excellent care, a comfortable community and fun activities.

Family member · 2026★★★★★
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.9%
Mixed vs Avgs
Here
15.9%
US
12.1%
OH
28.2%
Wood
11.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.5%
OH
9.4%
Wood
9.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.6%
Worse than Avg
Here
29.6%
US
19.4%
OH
21.6%
Wood
21.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
14.4%
OH
5.8%
Wood
12.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.6%
Mixed vs Avgs
Here
7.6%
US
15.3%
OH
6.9%
Wood
13.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.7%
Mixed vs Avgs
Here
24.7%
US
19.5%
OH
25.4%
Wood
24.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.3%
Worse than Avg
Here
63.3%
US
79.8%
OH
75.6%
Wood
81.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.7%
Worse than Avg
Here
70.7%
US
81.8%
OH
78.4%
Wood
80.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Wood
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Above state avg (10.1)
6 complaint-triggered

Families have filed 11 complaints against this facility, with recent concerns including medication errors, resident abuse reporting, and safety hazards. The facility shows recurring problems with fire safety systems, medication management, and quality of care that have persisted across multiple years from 2018-2025. While the provider reports correcting deficiencies when cited, the pattern of repeated violations in critical areas like resident protection and medication safety warrants careful consideration during any visit.

Dec 8, 2025Complaint
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jan 6, 2025Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 26, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 30, 2023Routine
28
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0241Potential for harm · WidespreadCorrected

Egress Deficiencies

Have correct number of accessible exits for each story.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0252Potential for harm · PatternCorrected

Egress Deficiencies

Provide at least two remote exits on each floor or fire section of the building.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 26, 2019Routine
7
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Sep 27, 2018Routine
19
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wood Haven Health Care Senior Living & Rehab

Organization Type

government

Ownership & Management

Owners

Wood County Auditor

Owner · Organization

100%

Key personnel

Orlowski, JeffManagerOrlowski, JeffAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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