Winslow Campus of Care
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 10 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 6.0)
- High staff turnover (98%)
- High RN turnover (100%)
Bottom 25% in AZ · Critically understaffed (RN) · Very high staff turnover · $117,139 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
Given the serious reports of patient neglect and missing personal belongings, we strongly recommend conducting an unannounced visit and speaking directly with current families before choosing this facility. Please be aware that communication regarding medical status has been a significant point of failure for other families.
Google Reviews
Google Reviews
10 reviews analyzed“Winslow Campus of Care receives highly polarized feedback, with recent reviews highlighting significant concerns regarding patient safety, neglect, and the loss of personal belongings. While some older or brief reviews praise the staff as caring, multiple families have reported distressing experiences involving poor communication during medical crises and unprofessional administrative interactions.”
Quality Themes
Tap a score for detailsStrengths
- Long-standing presence in the community
- Some staff members described as friendly and hardworking
Concerns
- Loss or theft of personal belongings and jewelry (mentioned by 2 reviewers)
- Poor communication and lack of empathy from staff during medical emergencies or administrative tasks (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1With the current staffing challenges noted in your CMS reports, what specific steps is the leadership team taking to improve consistency and quality of care for residents?
- 2I have read concerns regarding the security of personal belongings; what protocols do you have in place to ensure residents' valuables and personal items remain safe and accounted for?
- 3Communication is very important to our family; how do you ensure that updates regarding a resident's medical status or administrative changes are communicated clearly and empathetically to family members?
- 4Given the recent focus on improving facility standards, what specific training or support programs are currently in place to help your staff provide more compassionate, resident-centered care?
- 5What does a typical daily activity schedule look like to ensure residents remain engaged and active throughout the week?
- 6In the event of a medical emergency, what is your standard procedure for notifying family members, and how do you ensure that the transition to emergency care is handled with urgency and transparency?
Personalized based on this facility's data
Key Review Excerpts
“My mom was there and what seemed like a great place for her wasn’t. ... On the day she went to the hospital I called in the morning and was told she was fine by the charge nurse and not even two hours later I was told she was in the hospital, by six that evening she was placed on comfort care.”
“I didn't get any sympathy whatsoever from accounting lady Roberta Farris, she was plain rude with the tone of her voice, she didn't give full attention to me instead she gave attention to another worker while she was still working with me.”
“Do NOT send your loved one here! This place is not safe and they neglect patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints at Winslow Campus of Care, resulting in 27 complaint-triggered inspections. The facility has recurring problems with resident protection from abuse and neglect (appearing in nearly every recent survey), care planning, and safety issues. While all deficiencies show correction dates, the persistent pattern of abuse protection violations and frequent complaint inspections suggests ongoing care quality concerns that families should carefully investigate before placement.
Feb 18, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 5, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 28, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Sep 26, 2024
$21,850
Fine
May 15, 2024
$62,205
Fine
Dec 11, 2023
$7,342
Fine
Nov 6, 2023
$4,194
Fine
Aug 25, 2023
$21,548
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 10, 2026ComplaintCleanReport
The complaint survey was conducted March 10-11, 2026, with investigation of intakes: 00160067, 00160072, 00161388, 00161407, and 00156314.
Jan 2, 2026Complaint
An onsite complaint survey was conducted on January 2 through 5, 2026 for the investigation of intake #2706028. Following deficiencies were cited:
Based on clinical record review, interviews, and review of policies, the facility failed to ensure one resident (#61), did not receive medication prescribed to another resident (#71). The deficient practice could result in complications and adverse medication side effects.
Based on clinical record review, interviews, and review of policies, the facility failed to ensure one resident (#61), did not receive medication prescribed to another resident (#71). The deficient practice could result in complications and adverse medication side effects.
Nov 17, 2025ComplaintCleanReport
Investigation of intake #00149310 was conducted on November 17, 2025. No deficiencies were cited.
Oct 28, 2025Complaint
The Risk Based complaint survey was conducted on October 28, 2025 through October 31, 2025 for the investigation of intake AZ00151229, AZ00165055, AZ00166666,AZ00167325,AZ00168246,AZ00168820,AZ00171036,AZ00171635,AZ00171744,AZ00172568,AZ00173604,AZ00174142,AZ00175173,AZ00175856,AZ00175961,AZ00176028,AZ00177026,AZ00177246,AZ00177421,AZ00177991,AZ00178228,AZ00178282,AZ00179158,AZ00180845,AZ00181308,AZ00181558,AZ00181905,AZ00182034,AZ00182349,AZ00182475,AZ00182688,AZ00171036,AZ00171635,AZ00171744,AZ00172568,AZ00173604,AZ00174142,AZ00175173,AZ00175856,AZ00175961,AZ00176028,AZ00177026 ,AZ00177246,AZ00177421,AZ00177991, AZ00178228,AZ00178282,AZ00179158,AZ00180845,AZ00181308,AZ00181558,AZ00181905,AZ00182034,AZ00182349,AZ00182475,AZ00182688,AZ00182794,AZ00182858,AZ00182963,and AZ00183092. The following deficiencies were cited:
Based on clinical record review, staff and resident interviews, and facility policy, the facility failed to protect the rights of residents to be free from abuse. The deficient practice could result in other residents being abused.
Based on a Review of records, resident and staff interviews, observation, clinical record review, and policy review, the facility failed to ensure Resident (#10) was provided adequate supervision to prevent elopement. The deficient practice could result in additional instances of elopement.
Sep 29, 2025Complaint
The onsite complaint survey was conducted on September 29, 2025 through September 30, 2025 and investigated complaints # 2626482, 00146035, 2625835, 00146041, 00146046, 00145553, 00144938, 00144914, and 00144904The following deficiencies were cited:
Violation cited
Violation cited
Aug 11, 2025ComplaintCleanReport
An onsite complaint survey was conducted on August 11 through 12, 2025 for the investigation of intake #00138343, 00138260, 00138243. There were no deficiencies cited.
Jul 28, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 28, 2025 through July 29, 2025 for the investigation of intakes #2563499, #2564052, #2250541, #2571334, #2250212, #2570610, #2568523, #2566941, #2250239, #2250373, #2250220, #2250542, #2250434, #2250513, and #2250543. There are no deficiencies cited.
Jun 9, 2025ComplaintCleanReport
The complaint survey was conducted 6/9/2025 through 6/10/2025 with investigation of intakes: AZ00212530, AZ00212654, AZ00212792, AZ00212764, AZ00212800, AZ00213021, AZ00213087, AZ00213414, AZ00215005, AZ00215168, AZ00215752, AZ00216081, AZ00216202, AZ00217285, AZ00220794, AZ00221617, 00132502, AZ00222370 and 00133025. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Winslow Campus of Care
for profit
Ownership & Management
Owners
Vanderknoop, Trudy
Owner
Wetherbee, Dawn
Owner
Williams, Cathleen
Owner
Acwin Management and Investment CORP
Owner · Organization
The Five Seas, LLC
Owner · Organization
Brown, Barbara
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit winslowcampusofcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.