See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Windward Gardens

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

105 Mechanic Street, Camden · Camden, ME 0484373 bedsLicensed & Active
Google rating
4.4/5

based on 60 Google reviews

5
4
3
2
1
Windward Gardens Nursing Home in Camden, ME — Street View
Street View

Watch Windward Gardens

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While many families report excellent experiences with the rehab and nursing teams, the recent reports of falls and neglect are deeply concerning. If you choose this facility, ensure you have a clear plan for frequent family visits and explicitly discuss fall-prevention protocols and call-bell response times with the administration.

Google Reviews

Google Reviews

60 reviews on Google
Windward Gardens receives polarized feedback, with many families praising the friendly, professional nursing and therapy staff who provide compassionate care. However, several critical reviews highlight serious concerns regarding patient safety, understaffing, and poor communication during medical emergencies. Families should weigh the positive experiences of rehab patients against reports of neglect and inconsistent oversight.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean7.0Activities8.0Meds4.0Memory8.0Comms5.0ValueN/A

Strengths

  • Warm, attentive nursing and therapy staff
  • Effective rehabilitation programs
  • Clean and well-maintained facility environment
  • Friendly and welcoming atmosphere

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 3 reviewers)
  • Inadequate patient monitoring and safety protocols (mentioned by 2 reviewers)
  • Poor quality and unappealing food service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(2)'22(6)'24(18)'26(3)

Distribution · 63 analyzed

5
44
4
12
3
0
2
2
1
5

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the management engages with the community through their responses; how do you typically incorporate family feedback into your daily improvements?
  • 2We noticed the facility is very well-maintained; what specific cleaning and maintenance schedules are in place to keep the environment so clean?
  • 3Since we want to ensure our loved one is always safe, what specific protocols are used for resident monitoring and checking on them throughout the night?
  • 4Could you tell us a bit more about the daily dining experience and how much input residents have regarding the menu and meal variety?
  • 5What is the process for ensuring medication is administered accurately and how do you track any changes in a resident's needs?
  • 6What kind of social activities or group outings are available to help residents stay engaged and connected with others?

Personalized based on this facility's data


Key Review Excerpts

The staff at Windward Gardens was over the top on quality of care, professionalism, empathy, respect, and love. The maintenance crew was so hardworking and kind.

Rehab patient · 2024★★★★★

Rebekah, who works in the memory care unit, took the time to paint mom’s nails today. It’s not lost on me how busy the staff is, but for her to take the time with this small gesture of kindness made my mom’s day!

Memory care family member · 2024★★★★★

He was barely there 1 week when he fell and hit his head so hard that he had to go back to the hospital for emergency brain surgery. He never woke up from that. Why was he not being monitored with a bed alarm?

Long-term resident's family · 2024★★☆☆☆
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.05hrs
OK
Registered nurses for medical care
Total Nursing
3.71hrs
91%
All nurses + aides combined
Staff Turnover
78%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

4

measures

Worse Than Avg

7

measures

Mixed Results

6

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility39.2%
Worse than Avg
Here
39.2%
US
19.4%
ME
29.2%
Knox
21.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.0%
Mixed vs Avgs
Here
26.0%
US
15.3%
ME
26.9%
Knox
17.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.6%
Worse than Avg
Here
25.6%
US
15.5%
ME
20.6%
Knox
15.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.4%
Mixed vs Avgs
Here
24.4%
US
14.4%
ME
25.3%
Knox
15.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.9%
Worse than Avg
Here
11.9%
US
4.9%
ME
4.3%
Knox
4.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.6%
Mixed vs Avgs
Here
24.6%
US
19.5%
ME
17.3%
Knox
25.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.8%
Mixed vs Avgs
Here
79.8%
US
81.8%
ME
71.7%
Knox
86.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.1%
Mixed vs Avgs
Here
76.1%
US
79.8%
ME
74.5%
Knox
77.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
ME
1.3%
Knox
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
45 complaint-triggered

Windward Gardens has a concerning pattern of 105 federal deficiencies across 13 surveys, with 45 triggered by family complaints. Problems repeatedly appear in care planning and assessments, maintaining a safe environment, and medication management. While all violations show correction dates, the high volume of complaints and recurring issues in core care areas suggest persistent quality challenges that families should investigate thoroughly before considering placement.

Apr 1, 2026Complaint
2
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 7, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 4, 2025Routine
19
0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Dec 4, 2025Complaint
4
0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 17, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Apr 17, 2025Routine
14
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Windward Gardens

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Ownership & Management

Owners

Genesis Healthcare of Maine LLC

Owner · Organization

100%

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorCerkovitz, BrandonManagerYntema, LaurieManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call