Windsor Nursing and Rehabilitation Center of San Diego
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, particularly due to their highly regarded physical therapy team and clean environment. However, families should maintain active involvement and closely monitor medication logs, as there have been instances of communication failures regarding changes in care.
Google Reviews
Google Reviews
52 reviews analyzed“Families considering Windsor Nursing and Rehabilitation Center can expect a highly praised rehabilitation and long-term care experience, specifically noted for its exceptional physical therapy and compassionate nursing staff. While the facility is frequently commended for being exceptionally clean and odor-free, one reviewer noted a significant breakdown in communication regarding medication changes and management attitude.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Exceptional physical therapy and wound care
- Clean, odor-free, and well-maintained environment
- Engaging activities and enrichment programs
Concerns
- Communication lapses regarding medication changes (mentioned by 2 reviewers)
- Management attitude during family inquiries
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses that frequently mention specific staff members or details mentioned in the reviews. While some responses use repetitive closing phrases, they consistently acknowledge the reviewer by name and validate their specific feedback.
Questions for Your Tour
- 1We are so impressed by your 5-star health inspection rating; what specific protocols do you follow to maintain such high standards of cleanliness and care?
- 2I noticed the facility is very responsive to feedback from families; how does the management team typically handle new suggestions or concerns brought up by relatives?
- 3With the high praise for your physical therapy and wound care, could you tell us more about how the rehab team works with residents to meet their recovery goals?
- 4How does the nursing team ensure that any recent changes in a resident's medication or treatment plan are communicated clearly to the family?
- 5What kind of daily enrichment programs or social activities are available to keep the residents engaged and active within the community?
- 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My father came in not walking and left doing great! He was a total success!”
“The physical therapy staff – they are amazing. The way they work with everyone. So gently, while at the same time being firm enough so the patients know they have to learn in order to improve.”
“I was told by the director that I could call her anytime when I had concerns and or questions about my mothers’ care. I called her 2 times and I got an attitude from her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 9 federal deficiencies across 5 surveys, with families filing complaints about food safety and accident prevention. The most recurring issues involve nutrition and dietary services, infection control, and safety oversight. While all deficiencies show correction dates, repeated problems with infection control and food handling suggest ongoing operational challenges that families should discuss during visits.
Feb 12, 2025Routine1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 17, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 5, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 22, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 18, 2022Routine4
Environmental Deficiencies
Have enough backup water supply for essential areas of the nursing home.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
REGENCY IHS OF LA PALOMA LLC
VICTORIA EILEEN BELTRAN-GARCIA
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 67 (Best)
Ownership & Management
Owners
Uvalde County Hospital Authority
Owner · Organization
Regency Ihs of La Paloma LLC
Owner · Organization
Cantu, Sergio
Owner
Leal, Cruz
Owner
Stone, Amanda
Owner
Vela, Dorothy
Owner
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Leased Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Baird, Daniel
Owner (parent company)
Clapp, Barbara
Owner (parent company)
Cortese, Daren
Owner (parent company)
Dekowski, Donovan
Owner (parent company)
Gibson, Patricia
Owner (parent company)
Mandelbaum, Elliot
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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