Windsor Nursing and Rehabilitation Center of Raymondville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 38 Google reviews
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What this means for your family
This facility's rehabilitation and wound care teams are standout assets, particularly for patients recovering from surgery or falls. While recent reviews suggest a major turnaround in facility cleanliness and management, you should still verify that current staffing levels are sufficient to meet your loved one's specific daily needs.
Google Reviews
Google Reviews
38 reviews analyzed“Families considering this facility will find a highly regarded rehabilitation and nursing team, with many reviewers praising the physical therapy and wound care specialists. While recent reviews highlight significant improvements in facility cleanliness and management, some past concerns regarding staffing shortages and hygiene must be addressed during your visit.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy staff
- Compassionate and attentive nursing and CNA teams
- Improved facility cleanliness and modern updates
- Nutritious and well-prepared meals
Concerns
- Staffing shortages leading to slow response times (mentioned by 2 reviewers)
- Historical issues with facility odor and hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details like staff members or patient progress. While some responses use repetitive closing templates, they generally reflect the sentiment of the review.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy team here; could you tell us more about how the rehab specialists work with residents?
- 2It's great to see how much care you put into responding to feedback from families; how has the facility's recent cleaning and modernization process been going?
- 3With the recent updates to the facility, what specific improvements have been made to ensure a fresh and clean environment for the residents?
- 4We want to make sure our loved one is well-attended to; what steps are being taken to ensure nursing staff can respond quickly to call lights during busy shifts?
- 5The meals here sound lovely; could you describe a typical daily menu and how much input residents have in their nutrition?
- 6In the event of a sudden medical change or an emergency during the night, what is the specific protocol for getting immediate care?
Personalized based on this facility's data
Key Review Excerpts
“My surgeon was impressed and extremely happy with Daisy my wound care nurse. Each day staff did tremendous and beyond and compassion and care for Mama Rose. My room was kept clean at all times.”
“The changes to this facility is nothing short of amazing. From the moment we met Sherrill at Harlingen Medical Center I was impressed. Sherill was open to discussing environmental changes made to the structure and the staff changes made.”
“My mother suffered two intracranial bleeds from a fall and we took to Retama Raymondville for rehabilitation and after being told at hospital she probably would not make it through the night, my mother after 39 days of loving dedicated care by all staff my mother walked out back to her home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with frequent complaint-triggered investigations (16 of 30 deficiencies) from families reporting problems. The most recurring issues involve failure to properly report suspected abuse and neglect, problems with care planning and medical records, and infection control lapses. While all deficiencies show correction dates, the repeated violations in abuse reporting across multiple recent surveys (2024-2025) suggest ongoing systemic problems that warrant careful consideration before placement.
Feb 26, 2026Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Keep all essential equipment working safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 21, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 4, 2024Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 4, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 15, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
Starr County Hospital District
for profit
SSC RAYMONDVILLE OPERATING COMPANY LLC
YESENIA PLATAS
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 30 of 67
Ownership & Management
Owners
Starr County Hospital District
Owner · Organization
Regency Ihs of Raymondville LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Leased Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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