Windsor Manor Shenandoah
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 17 Google reviews
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What this means for your family
Windsor Manor is highly regarded for its compassionate staff and engaging activity programs, making it a warm environment for residents. However, families must ensure all financial agreements, particularly regarding Medicaid transitions, are documented in a legally binding contract, as past experiences indicate verbal promises may not be honored.
Google Reviews
Google Reviews
17 reviews on Google“Windsor Manor Shenandoah receives high praise for its compassionate staff, clean environment, and engaging activity programs that foster a home-like atmosphere. However, potential residents should be aware of a serious historical complaint regarding the facility's failure to honor verbal agreements concerning Medicaid transitions, which caused significant distress for a family. While most reviews are glowing, the lack of detail in many five-star ratings makes it difficult to gauge the consistency of care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Clean and well-maintained facility
- Engaging and fun activity programs
- Professional and supportive leadership
Concerns
- Failure to honor verbal agreements regarding Medicaid transitions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about how compassionate and attentive the staff is here; how do you ensure that level of care stays consistent across all shifts?
- 2The activity programs here seem really engaging and fun—could you walk me through what a typical daily schedule looks like for a resident in memory care?
- 3Since we are looking at long-term planning, how does the facility handle the transition process for residents moving to Medicaid coverage to ensure everything is documented and clear?
- 4What is the best way for us to stay in regular, clear contact with the leadership team regarding updates on our loved one's well-being?
- 5In the event of a medical emergency during the night, what are the specific protocols in place for resident care and family notification?
- 6The facility looks incredibly clean and well-maintained; what kind of daily routines are in place to keep the environment so pleasant for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff is moms second family. They took excellent care of dad until his death and helped mom through the grieving process. The activity director plans so many fun things for the residents to do.”
“Compassionate assistance with daily living, fun activities, nutritious meals, competent and professional leadership, loving companionship for my loved one.”
“I would caution those of you are who considering placing their loved one in the facility, to get any assurances they give you in writing, in a legal document.”
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit midwest-health.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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