Windsor Healthcare Residence
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (58%)
Below average in Texas · Critically understaffed (RN) · $45,116 in fines · Abuse citation
What this means for your family
This facility is currently performing very well, with recent families highly praising the activity programming and the compassion of the nursing staff. While there were serious allegations of understaffing and poor care in much older reviews, the recent trend shows a strong, revitalized team under new management.
Google Reviews
Google Reviews
20 reviews analyzed“Families can expect a highly caring environment characterized by a dedicated activity director and a staff that treats residents like family. While recent reviews highlight significant improvements following management changes and facility remodeling, older reviews raised serious concerns regarding staffing levels and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Energetic and engaging activity programming
- Effective and professional rehab/therapy department
- Clean and recently remodeled facility
Concerns
- Historical issues with understaffing and medication errors
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how energetic and engaging your activity programming is; could you tell us more about what a typical day looks like for residents here?
- 2Since the facility has been recently remodeled, could you show us some of the updated common areas where residents spend their time?
- 3We want to ensure medical needs are always met, so how does the nursing team manage medication administration and ensure accuracy during shift changes?
- 4With the recent improvements to the facility, what specific steps are being taken to increase the number of staff members available on each floor?
- 5The rehab and therapy department comes highly recommended, so how does the team coordinate with the nursing staff to support a resident's recovery goals?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The staff truly cares about the residents. They interact with the residents, laugh with them, make sure their needs are met, as well as pamper and love them.”
“My dad is staying here. The STAFF are great. They check on him often. Watch for any changes and help him with his needs.”
“Most definitely a difference considering the new management team that bought out Concord in 2020. There is most definitely a team here that works together making sure your loved one is taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Windsor Healthcare Residence has notable concerns, with 8 deficiencies triggered by family complaints across areas including resident safety, medication management, and living environment quality. Key recurring issues involve fire safety violations, resident rights protections, and abuse prevention measures. While all violations show correction dates, the pattern of complaint-driven deficiencies suggests ongoing care quality challenges that families have felt compelled to report to authorities.
Aug 28, 2025Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 5, 2024Complaint4
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jul 25, 2024Routine5
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 20, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 15, 2023Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Federal Penalties
Fine
Aug 28, 2025
$20,216
Fine
Nov 20, 2023
$365
Fine
Sep 15, 2023
$13,651
Ownership & Operations
Who Operates This Facility
Coryell County Memorial Hospital Authority
for profit
GROESBECK SKILLED CARE, LLC
ANTHONY GABLE
Chain Affiliation
Coryell County Memorial Hospital Authority
9 facilities nationwide
Chain avg rating: 2.5/5 · Rank 5 of 8
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit windsorskilledcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.