Windsor Health & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews

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What this means for your family
This facility's physical and occupational therapy departments are frequently highlighted as a strength for short-term recovery. However, families should be extremely cautious regarding long-term or memory care, as multiple reviewers have reported consistent issues with call light response times and basic hygiene. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
41 reviews on Google“Windsor Health & Rehabilitation Center receives highly polarized feedback, with many patients praising the physical therapy and nursing staff for their recovery support, while others report severe neglect and poor communication. Families frequently express deep concern regarding slow response times to call lights, inadequate hygiene, and low-quality food. Prospective families should be aware that while some residents report a caring environment, others describe a facility struggling with understaffing and inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and supportive nursing staff
- Clean and functional facility environment
- Helpful administrative and support staff
Concerns
- Slow or non-existent response to call lights (mentioned by 7 reviewers)
- Poor food quality and lack of dietary oversight (mentioned by 6 reviewers)
- Understaffing leading to neglect of basic hygiene (mentioned by 5 reviewers)
- Difficulty communicating with staff or management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these services into a resident's daily routine to ensure they stay active and engaged?
- 2With the current staffing levels, what is your specific process for monitoring and responding to call lights to ensure residents receive timely assistance?
- 3We understand that dietary preferences are important; could you walk us through how you manage meal quality and ensure that residents with specific nutritional needs are being properly supported?
- 4I see that you actively engage with feedback online, which is great to see; what is the best way for families to communicate directly with management if they have a concern about their loved one's care?
- 5Given the importance of hygiene and comfort, what protocols do you have in place to ensure that residents receive consistent daily assistance with their personal care needs?
- 6How do you handle medical oversight and medication management to ensure that residents remain safe and healthy throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“Please do not send a person with dementia here. We found my mom had the same clothes on for 5 days straight, I found her in a soaked bed with nothing on but a shirt around the top of her torso.”
“I was here for a month after I had CABG surgery. It's an older facility but is kept clean and functional. All the staff that worked with me was pleasant and knowledgeable.”
“The overall care was very good! The staff was very helpful and caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Windsor Health & Rehabilitation Center has concerning patterns across multiple care areas, with one complaint prompting state investigation for inadequate treatment and care. The facility shows recurring issues with medication management, infection control, and resident care quality across surveys from 2023 to 2025. While all deficiencies report correction dates, the persistence of similar problems over time suggests systemic challenges that families should carefully consider.
Mar 17, 2026Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Feb 24, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 14, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nov 16, 2023Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 2, 2023Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Windsor Health & Rehabilitation Center
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 41 (Best)
Ownership & Management
Owners
Pacific Northwest Snf Operations Holdings (or) LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings, LLC
Owner (parent company) · Organization
Windsor Snf Operations LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit windsorcareor.com
Medicare data downloads
Original nursing home datasets
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