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Nursing HomeMedicaid

Windsor Health & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

820 Cottage Street Ne, Central Area · Salem, OR 97301100 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 41 Google reviews

5
4
3
2
1
Windsor Health & Rehabilitation Center Nursing Home in Salem, OR — Street View
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What this means for your family

This facility's physical and occupational therapy departments are frequently highlighted as a strength for short-term recovery. However, families should be extremely cautious regarding long-term or memory care, as multiple reviewers have reported consistent issues with call light response times and basic hygiene. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.

Google Reviews

Google Reviews

41 reviews on Google
Windsor Health & Rehabilitation Center receives highly polarized feedback, with many patients praising the physical therapy and nursing staff for their recovery support, while others report severe neglect and poor communication. Families frequently express deep concern regarding slow response times to call lights, inadequate hygiene, and low-quality food. Prospective families should be aware that while some residents report a caring environment, others describe a facility struggling with understaffing and inconsistent care standards.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean5.0Activities4.0Meds3.0Memory1.0Comms3.0Value2.0

Strengths

  • Effective physical and occupational therapy
  • Friendly and supportive nursing staff
  • Clean and functional facility environment
  • Helpful administrative and support staff

Concerns

  • Slow or non-existent response to call lights (mentioned by 7 reviewers)
  • Poor food quality and lack of dietary oversight (mentioned by 6 reviewers)
  • Understaffing leading to neglect of basic hygiene (mentioned by 5 reviewers)
  • Difficulty communicating with staff or management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(6)'18(5)'20(1)'22(1)'25(7)'26(1)

Distribution · 48 analyzed

5
14
4
11
3
2
2
4
1
17

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these services into a resident's daily routine to ensure they stay active and engaged?
  • 2With the current staffing levels, what is your specific process for monitoring and responding to call lights to ensure residents receive timely assistance?
  • 3We understand that dietary preferences are important; could you walk us through how you manage meal quality and ensure that residents with specific nutritional needs are being properly supported?
  • 4I see that you actively engage with feedback online, which is great to see; what is the best way for families to communicate directly with management if they have a concern about their loved one's care?
  • 5Given the importance of hygiene and comfort, what protocols do you have in place to ensure that residents receive consistent daily assistance with their personal care needs?
  • 6How do you handle medical oversight and medication management to ensure that residents remain safe and healthy throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

Please do not send a person with dementia here. We found my mom had the same clothes on for 5 days straight, I found her in a soaked bed with nothing on but a shirt around the top of her torso.

Memory care family member · 2025☆☆☆☆

I was here for a month after I had CABG surgery. It's an older facility but is kept clean and functional. All the staff that worked with me was pleasant and knowledgeable.

Rehab patient · 2021★★★★★

The overall care was very good! The staff was very helpful and caring.

Family member · 2024★★★★
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
43%
Registered nurses for medical care
Total Nursing
5.01hrs
OK
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
86%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility35.6%
Worse than Avg
Here
35.6%
US
15.3%
OR
22.5%
Marion
12.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
12.1%
OR
4.9%
Marion
22.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.8%
Worse than Avg
Here
81.8%
US
93.4%
OR
95.3%
Marion
93.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
19.4%
OR
22.1%
Marion
18.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.4%
OR
14.0%
Marion
11.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
19.5%
OR
12.5%
Marion
21.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility54.1%
Worse than Avg
Here
54.1%
US
79.7%
OR
81.2%
Marion
77.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.1%
Worse than Avg
Here
68.1%
US
81.8%
OR
85.5%
Marion
82.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OR
1.5%
Marion
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Well above state avg (10.4)
7 complaint-triggered

Windsor Health & Rehabilitation Center has concerning patterns across multiple care areas, with one complaint prompting state investigation for inadequate treatment and care. The facility shows recurring issues with medication management, infection control, and resident care quality across surveys from 2023 to 2025. While all deficiencies report correction dates, the persistence of similar problems over time suggests systemic challenges that families should carefully consider.

Mar 17, 2026Complaint
2
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Feb 24, 2026Complaint
4
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 3, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 14, 2025Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Nov 16, 2023Routine
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 2, 2023Routine
4
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Windsor Health & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Evergreen Healthcare Group

Chain Size

43 facilities nationwide

Chain avg rating: 2.3/5 · Rank 6 of 41 (Best)

Ownership & Management

Owners

Pacific Northwest Snf Operations Holdings (or) LLC

Owner · Organization

Ch Pacific Northwest Holdings LLC

Owner (parent company) · Organization

Pacific Northwest Snf Operations Holdings, LLC

Owner (parent company) · Organization

Windsor Snf Operations LLC

Owner (parent company) · Organization

Witzcorp Global LLC

Owner (parent company) · Organization

Herzka, Yisroel

Owner (parent company)

Yenowitz, Yitzchok

Owner (parent company)

Key personnel

Odenthal, JasonAdp of the SnfSpielman, ShimonAdp of the SnfYenowitz, YitzchokAdp of the SnfCepeda, MyleneManaging Control - Governing BodyOdenthal, JasonManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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