Windmill Village Rehabilitation & Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 66 Google reviews
Watch Windmill Village Rehabilitation & Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is exceptionally clean and has a history of great service, making it an attractive option for long-term stays. However, recent reviews indicate a dangerous trend regarding wound care and physical therapy neglect, so you must verify their current protocols for pressure sore prevention and therapy consistency.
Google Reviews
Google Reviews
66 reviews on Google“Families often praise this facility for its exceptional cleanliness, beautiful grounds, and a welcoming, professional atmosphere. However, recent reviews have raised serious concerns regarding neglect, specifically regarding the development of pressure sores and inadequate physical therapy for rehab patients.”
Quality Themes
Tap a score for detailsStrengths
- Extremely clean and well-maintained facility
- Friendly and welcoming administrative staff
- High level of security and visitor screening
- Pleasant dining experience and food quality
Concerns
- Neglect regarding wound care and pressure sores (mentioned by 2 reviewers)
- Inadequate physical therapy for rehab patients (mentioned by 2 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
- Issues with hygiene and incontinence care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; how does your team ensure that standard of cleanliness is maintained in the resident rooms daily?
- 2Since we are looking for great rehabilitation support, could you tell us more about your current physical therapy program and how often residents receive one-on-one sessions?
- 3How does the nursing team manage call button responses during the night shifts to ensure residents aren't waiting long for assistance?
- 4Could you walk us through your specific protocols for wound care and skin integrity monitoring to ensure residents stay comfortable and healthy?
- 5We've heard the dining experience here is quite pleasant; could you tell us a bit about how much input residents have in the daily meal menus?
- 6In the event of a medical emergency during the late evening or overnight hours, what is the immediate process for getting physician or specialized care to a resident?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been living at windmills nursing home for 5 years already She loves it there she feels very comfortable. The staff pretty much knows her very well. It doesn't smell like urine when you walk in it's always clean”
“My mother had gone downhill. She had bad sores on her bottom on the bottom of her feet for lack of movement. My brother brought it to the attention of the nurse or MA. Her response was my mother was not on the medical side, she was in the rehab side and that’s not part of their job duties.”
“I was overjoyed because the facility and grounds were absolutely beautiful, clean”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints leading to 8 deficiency findings. The most recurring problems involve resident rights violations, medication management errors, and infection control failures. While all deficiencies show correction dates, the persistent issues across multiple surveys spanning 2023-2025, particularly repeated medication errors and infection control problems, suggest ongoing systemic challenges that warrant careful consideration before placement.
Nov 25, 2025Complaint1
Environmental Deficiencies
Have policies on smoking.
Aug 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
May 20, 2025Routine11
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Feb 27, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 9, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 12, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
PMG OPCPLUBBOCK LLC
JESSICA WHITESIDES
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 3.0/5 · Rank 14 of 19
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit windmillvillagerehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Mildred & Shirley L Garrison Geriatric Education and Care Center
4.4 miNursing Home · Lubbock, TX
Callander House LLC
4.5 miAssisted Living · Lubbock, TX
Bellecourt South
4.7 miAssisted Living · Lubbock, TX
Promiseland Assisted Living II , LLC
4.8 miAssisted Living · Lubbock, TX
Southern Specialty Rehab & Nursing
5.1 miNursing Home · Lubbock, TX
Lakeside Rehabilitation and Care Center
5.1 miNursing Home · Lubbock, TX