Nursing HomeMedicaid Medicare 5-star

Windham House of Hattiesburg

Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.

37 Hillcrest Drive, Hattiesburg, MS 39402|60 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 69 Google reviews

(601) 264-0058 Directions Website

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What this means for your family

Windham House of Hattiesburg has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility and friendly and professional nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

69 public Google reviews available

Windham House of Hattiesburg receives a high volume of positive reviews praising its clean facility, friendly staff, and effective rehabilitation services. However, there are serious, recurring allegations regarding chronic understaffing, poor quality of care, and specific incidents of neglect or medication mismanagement that prospective families should investigate thoroughly.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Friendly and professional nursing staff
Effective physical therapy services
Welcoming and secure visitor check-in process

Concerns

Chronic understaffing leading to slow response times (mentioned by 3 reviewers)
Poor quality of care and neglect (e.g., hygiene issues, falls) (mentioned by 3 reviewers)
Inadequate medical oversight or lack of physician engagement (mentioned by 2 reviewers)
Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 66 analyzed

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
2With the current staffing levels, what is your protocol for ensuring timely assistance when a resident uses their call light?
3Can you walk me through the process for medication management and how you ensure accuracy for residents with complex health needs?
4I see you have a 5-star health inspection rating, but could you tell me more about your specific oversight process for preventing falls and maintaining resident hygiene?
5What steps are you taking to improve the variety and quality of the dining experience to ensure residents are getting nutritious and enjoyable meals?
6How does your physical therapy team collaborate with the nursing staff to ensure a resident's care plan is being followed consistently throughout the day?

Personalized based on this facility's data

Key Review Excerpts

“In Oct- Nov of 2022, an aide left my mom on a portable toilet, and she fell. She hit her head and had a stroke. She had to be airlifted to UMMC.”

Memory care family member · 2024★☆☆☆☆

“Totally under staffed. The employees openly admit the don’t have time to take care of 60 patients with 2 nurses and 4 nurse aids. Unexceptional, totally for profit. Run down, lazy workers.”

Family member · 2025★☆☆☆☆

“The first room they put my dad in was in such disrepair that even the housekeeping staff were surprised they were using it. They moved us to a different room. A couple days later, that room flooded due to a stopped up toilet in the other room.”

Family member · 2024★★☆☆☆

Source: 66 Google reviews in the current analysis set; Google reports 69 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.61hrs

81%

Registered nurses for medical care

Total Nursing

3.91hrs

95%

All nurses + aides combined

Staff Turnover

49%

Lower is better (< 30% = good)

RN Turnover

20%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility7.6%

Better than Avg

Here

7.6%

15.5%

22.1%

Forrest

26.6%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

1.6%

Forrest

6.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility24.4%

Worse than Avg

Here

24.4%

15.3%

21.4%

Forrest

22.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility15.5%

Better than Avg

Here

15.5%

19.4%

21.1%

Forrest

22.5%

Residents needing more daily help over time

↓ Lower is better

This Facility21.2%

Worse than Avg

Here

21.2%

14.4%

20.8%

Forrest

20.6%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility17.4%

Better than Avg

Here

17.4%

19.5%

24.0%

Forrest

19.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.6%

Better than Avg

Here

96.6%

81.8%

88.5%

Forrest

84.9%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility93.0%

Better than Avg

Here

93.0%

79.8%

84.6%

Forrest

86.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.9%

Worse than Avg

Here

2.9%

1.6%

2.7%

Forrest

2.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

10findings in history

Latest survey: 0 · well below MS avg (6.7)

Windham House shows recurring issues with resident assessment across both surveys, indicating ongoing challenges in evaluating residents' needs accurately. The most recent 2024 inspection found deficiencies in resident rights, care planning, food safety, infection control, and fire safety barriers. While all violations have correction dates, the persistence of assessment problems suggests families should inquire about current care planning processes during visits.

Nov 14, 2024Routine8 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Apr 27, 2023Routine2 findings

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Ownership & Operations

Who Operates This Facility

Owner / Operator

Windham House of Hattiesburg

Organization Type

for profit

Chain Affiliation

Chain Name

The Beebe Family

Chain Size

49 facilities nationwide

Chain avg rating: 2.6/5 · Rank 1 of 48 (Highest rating)

Ownership & Management

Owners

Elton G Beebe Sr Irrv Grndchildrens Tr

Owner · Organization

15%

Medico LLC

Owner · Organization

85%

Key personnel

Parkinson, ToniOfficer / DirectorAccount Management Services INCManagerAdministrative Systems INCManagerMedico LLCManagerProvidence Care LLCManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(601) 264-0058

windhamhousems.com

37 Hillcrest Drive

Hattiesburg, MS 39402

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

69 reviews from families & visitors

Official Website

Visit windhamhousems.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.