Winder Center for Nursing and Healing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 528 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (6 vs median 5.0)
- High staff turnover (55%)
- High RN turnover (58%)
Bottom 25% in GA · Critically understaffed (RN) · Worst in EMPIRE CARE CENTERS chain · $17,074 in fines
What this means for your family
While the facility is praised for its cleanliness and active social calendar, the reports of inconsistent care and slow response times are significant. We strongly recommend that you schedule an unannounced visit during a weekend or evening shift to observe the actual level of staff responsiveness and resident care firsthand.
Google Reviews
Google Reviews
528 reviews on Google“Winder Center for Nursing and Healing receives a high volume of positive reviews praising the facility's cleanliness, modern renovations, and the friendliness of the staff, particularly in the admissions and nursing departments. However, a minority of families have reported serious concerns regarding neglect, including slow response times to call lights, hygiene issues, and inconsistent care for residents with high needs. Prospective families should visit in person to assess the current environment and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Friendly and welcoming staff
- Effective and helpful admissions process
- Engaging activities and events for residents
Concerns
- Neglect and lack of basic care (hygiene, feeding, water) (mentioned by 3 reviewers)
- Slow or non-existent response to call lights (mentioned by 2 reviewers)
- Inconsistent cleanliness and odors in certain areas (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current CMS staffing rating, could you walk me through how you ensure residents receive timely assistance when they use their call lights?
- 2I noticed some positive feedback regarding your activity programs; could you share what a typical week of engagement looks like for a resident here?
- 3How does your nursing team coordinate medication management, and what steps do you take to ensure accuracy and consistency for each resident?
- 4Maintaining high standards of hygiene and hydration is a top priority for our family; what protocols do you have in place to ensure these daily needs are consistently met for every resident?
- 5I see that you actively engage with families through your review responses; how do you incorporate that feedback into your daily operations to improve the quality of care?
- 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local emergency services?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, well-organized, and has a welcoming atmosphere. Communication with families is clear, and concerns are handled quickly and professionally.”
“My mother was here for rehab. Not only did we have to get on to nursing multiple times for not providing water, leaving my mother sitting in her urine and feces, but she ended up leaving in worse condition than she arrived.”
“The Center has improved drastically since the new owners took over. The staff is knowledgeable and very personable. They have many events for their residents throughout each week, and they listen to the families when they have concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints from families triggered serious concerns about care planning, wound care, and resident rights, with six complaint-related deficiencies found in 2024. The facility shows recurring problems with fire safety systems and food handling across all three surveys from 2019 to 2024, suggesting persistent operational challenges. While all deficiencies have been reportedly corrected, the pattern of repeated issues in core areas warrants careful consideration during visits.
Jan 22, 2026Routine18
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Oct 18, 2024Complaint6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Oct 18, 2024Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 11, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Oct 18, 2024
$8,537
Fine
Oct 18, 2024
$8,537
Ownership & Operations
Who Operates This Facility
Winder Center for Nursing and Healing
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 12 of 18 (Worst)
Ownership & Management
Owners
Ensh Consulting LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
528 reviews from families & visitors
Official Website
Visit windernursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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