Windchime at the Village
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 61 Google reviews
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What this means for your family
Windchime at the Village offers a deeply compassionate environment where staff often treat residents like family, which is excellent for social well-being. However, families should perform due diligence regarding medication administration and documentation, as there have been specific allegations of errors in the past.
Google Reviews
Google Reviews
61 reviews analyzed“Windchime at the Village is highly regarded by families for its compassionate, family-like atmosphere and a staff that demonstrates genuine emotional connection to residents. While many praise the attentive care and social engagement, some families have reported serious concerns regarding medication documentation, communication during the end-of-life process, and hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong social engagement and activities
- Welcoming, family-oriented atmosphere
- Clean and well-maintained environment
Concerns
- Issues with medication administration and documentation (mentioned by 2 reviewers)
- Poor communication from management during bereavement/move-out
- Inconsistent hygiene and diaper changing standards
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner primarily uses personalized, warm, and empathetic responses for 5-star reviews, often naming specific staff members mentioned in the text. For 1-star reviews, the owner adopts a professional yet defensive tone, attempting to refute allegations while maintaining privacy boundaries.
Questions for Your Tour
- 1We've heard wonderful things about how much the staff cares for the residents here; how would you describe the bond between the nursing team and the residents?
- 2Since the community seems so family-oriented, what kind of social activities or group outings do you have planned for the residents this month?
- 3Could you walk us through your specific process for tracking and documenting daily medication administration to ensure everything is perfectly accurate?
- 4In the event of a medical emergency or a change in health status during the night, what is the protocol for notifying the family?
- 5How does the management team ensure that communication remains consistent and clear with families, especially during sensitive times or transitions?
- 6We want to ensure our loved one stays comfortable; how does the care team manage daily personal hygiene and routine care tasks?
Personalized based on this facility's data
Key Review Excerpts
“At one point my mother needed attention during the night and the facility director came and sat with her until 4:30 in the morning. That was something that I would have never expected”
“The kitchen staff is also VERY caring and hardworking-they take pride in what they do; they even ask me for meal ideas that my mom would like.”
“The 'check-out' process was made terribly difficult when the director??Jennifer wouldn’t even return calls so the family could make arrangements for removal of belongings after passing.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Windchime at the Village had two violations identified during a February 2020 inspection regarding physical hazards and sprinkler system requirements. Both issues were documented as corrected by March 2020, and there are currently no active enforcement actions on record.
Feb 26, 2020Routine
Health Code (1 violations) | Life Safety Code (1 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
Ownership & Operations
Who Operates This Facility
Scal Kingsland LLC
for profit
SILVERCARE MANAGEMENT
SANDRA MOTHERSELL
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit windchimevillage.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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