Wind River Rehabilitation and Wellness
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
- High staff turnover (66%)
Below average in WY · Below recommended RN staffing · $37,772 in fines
What this means for your family
While some families report positive experiences with specific nursing staff and rehab services, the facility has received multiple, severe reports of resident neglect, mistreatment, and theft. We strongly advise families to conduct an unannounced visit and speak directly with current residents and staff to assess the safety and communication culture before making a decision.
Google Reviews
Google Reviews
24 reviews on Google“Wind River Rehabilitation and Wellness presents a stark contrast in experiences, with some families praising specific, dedicated nursing staff while others report severe neglect and mistreatment. Critical concerns include allegations of physical abuse, theft of personal belongings, and significant failures in medical communication and care protocols. Families considering this facility should be aware of these serious, recurring reports of poor oversight and unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual CNAs and nurses
- Effective rehabilitation therapy
- Friendly and approachable frontline staff
Concerns
- Theft or loss of resident personal belongings (mentioned by 2 reviewers)
- Poor communication between staff, management, and families (mentioned by 2 reviewers)
- Allegations of physical or verbal mistreatment by staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a high priority for families; what is your standard process for keeping us updated on our loved one's daily health and any changes in their care plan?
- 2Given the importance of personal belongings to our family, what specific security measures or inventory protocols do you have in place to ensure items remain safe and accounted for?
- 3With the facility's focus on rehabilitation, how do you ensure that the high quality of therapy services is consistently supported by clear communication between the nursing and therapy teams?
- 4I see that you actively engage with online feedback; how do you use that input from families to improve the daily experience and environment here at Wind River?
- 5What steps are taken to ensure that the high staffing levels translate into consistent, compassionate care and a positive, respectful culture for all residents?
- 6Could you walk me through your protocols for medication management and how you ensure accuracy and safety for residents during daily administration?
Personalized based on this facility's data
Key Review Excerpts
“My Mother is a resident. I would like to personally thank a few CNAs that brighten her stay and I have had contact with concerning my Mother namely Chris , Cheyenne, Aspen and Tori.”
“The place is fantastic for rehab. The food activities and therapy are exceptional.”
“She was grossly mistreated at this facility, silenced and treated like she did not matter. Many of her belongings were stolen. She was allowed to get bed sores and lay in filth, all of which has been documented.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with repeated issues in resident care, infection control, and medication management across all five surveys. The facility has faced serious deficiencies including abuse/neglect protection failures, inadequate treatment care, and persistent problems with food safety and infection prevention programs. While all violations show correction dates, the pattern of recurring complaints and deficiencies across the same care areas suggests ongoing quality concerns families should carefully consider.
Feb 5, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2025Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 26, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 14, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 14, 2024Complaint7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 14, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Mar 14, 2024
$25,984
Fine
Jul 26, 2023
$11,788
Ownership & Operations
Who Operates This Facility
Wind River Rehabilitation and Wellness
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 23 of 41
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit rivertoncare.com
Medicare data downloads
Original nursing home datasets
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