Wilton Manors Healthcare & Rehabilitation Center
Strong Medicare quality ratings; families often praise highly regarded rehabilitation therapy team. Still worth an in-person visit.
based on 367 Google reviews
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What this means for your family
This facility has a highly regarded therapy department that can be excellent for recovery, but the nursing and aide care is inconsistent. When touring, we strongly recommend asking to see the specific wing your loved one would be in and observing the response time of staff to call lights, as this is the most frequent area of concern for families.
Google Reviews
Google Reviews
367 reviews on Google“Wilton Manors Healthcare & Rehabilitation Center receives highly polarized feedback, with many reviewers praising the facility's cleanliness, therapy department, and attentive staff, while an equal number of families report severe neglect, poor communication, and dangerous lapses in medical care. While some families describe a warm, professional environment, others cite specific instances of unhygienic conditions, unresponsive nursing staff, and inadequate management of patient health needs. Prospective families should weigh the positive reports of rehabilitation outcomes against the serious allegations of neglect and lack of oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded rehabilitation therapy team
- Clean and well-maintained facility
- Responsive admissions and administrative staff
- Compassionate nursing care (noted by several families)
Concerns
- Neglect and poor hygiene (dirty rooms, soiled bedding) (mentioned by 6 reviewers)
- Unresponsive or rude nursing/aide staff (mentioned by 9 reviewers)
- Inadequate communication from management and medical staff (mentioned by 5 reviewers)
- Poor quality or inedible food (mentioned by 3 reviewers)
- Insufficient physical therapy frequency or quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, how do you ensure consistent therapy schedules and progress updates for residents?
- 2I noticed some feedback regarding room cleanliness and bedding; could you walk me through your daily housekeeping and laundry protocols to ensure a comfortable environment?
- 3How does your team facilitate communication between nursing staff and family members to ensure we are always kept in the loop regarding our loved one's care?
- 4With the current staffing rating, how do you ensure that residents receive prompt, compassionate attention when they need assistance with daily personal care?
- 5I see that you engage with families online; how do you incorporate that feedback into improving the dining experience and meal quality for residents?
- 6What protocols are in place to ensure medication management is handled accurately and safely, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department I would say is the highlight to your family members stay. Emmanuel (PT) truly cares for the patients and residents there, friendly and always lending a hand to help.”
“My father was readmitted to rehab for the second time. We felt relieved knowing he was returning to Wilton Manor, where the staff are incredibly caring and dedicated. He was always clean and always dressed in fresh clothes.”
“My mother was sent to wilton for rehab for a broken hip... During her 33 day stay she was left to urinate on her self, parked in a wheelchair for 12 hours a day, fed food that was horrible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring problems, with families filing at least one formal complaint that triggered a federal investigation in 2025. The most frequent issues involve daily care assistance, nutrition and meal services, and resident rights protections. While all deficiencies show correction dates, problems persist across multiple years, with daily care and nutrition issues appearing repeatedly in 2021, 2022, and 2024, suggesting ongoing challenges with consistent quality care.
Jun 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 21, 2024Routine6
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 8, 2022Routine11
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Sep 17, 2021Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Federal Penalties
Fine
Jun 19, 2025
$17,345
Ownership & Operations
Who Operates This Facility
Wilton Manors Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Gold FL Trust II
36 facilities nationwide
Chain avg rating: 3.1/5 · Rank 13 of 46
Ownership & Management
Owners
Wilton Manors Snf Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
367 reviews from families & visitors
Official Website
Visit wiltonhrc.com
Medicare data downloads
Original nursing home datasets
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