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Nursing HomeMedicaid Top Rated

Wilson Health Care Center

Strong Medicare quality ratings; families often praise highly skilled physical and occupational therapy team. Still worth an in-person visit.

301 Russell Avenue, Gaithersburg, MD 20877285 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 76 Google reviews

5
4
3
2
1
Wilson Health Care Center Nursing Home in Gaithersburg, MD — Street View
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What this means for your family

This facility is highly regarded for its physical and occupational therapy, making it a strong candidate for post-surgical recovery. However, families should be aware of recurring reports regarding nursing responsiveness and communication. We strongly advise visiting frequently and maintaining proactive contact with the nursing manager to ensure your loved one's care needs are met consistently.

Google Reviews

Google Reviews

76 reviews on Google
Wilson Health Care Center receives polarized feedback, with many families praising the rehabilitation therapy team and the facility's beautiful campus environment. However, a significant number of reviewers report serious concerns regarding nursing neglect, slow response times to call bells, and poor communication from administrative staff. While some residents experience excellent, compassionate care, others describe distressing instances of hygiene issues and medication mismanagement.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean4.0Activities7.0Meds2.0Memory8.0Comms3.0ValueN/A

Strengths

  • Highly skilled physical and occupational therapy team
  • Beautiful, well-maintained campus environment
  • Compassionate social work and nursing staff for long-term residents
  • Effective post-surgical rehabilitation outcomes

Concerns

  • Neglect and slow response to call bells (mentioned by 7 reviewers)
  • Poor communication and difficulty reaching staff/admissions (mentioned by 5 reviewers)
  • Medication mismanagement and hygiene issues (mentioned by 4 reviewers)
  • Incompetent or rude nursing/aide staff (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(6)'20(12)'22(8)'24(4)'26(2)

Distribution · 79 analyzed

5
47
4
10
3
3
2
4
1
15

How They Respond to Reviews

65%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the high volume of residents at Wilson Health Care, what specific protocols are in place to ensure that call bells are answered promptly and residents' needs are met in a timely manner?
  • 2I noticed some feedback regarding communication challenges; what is the best way for families to stay updated on their loved one's care, and who is our primary point of contact for clinical updates?
  • 3With your strong reputation for post-surgical rehabilitation, how do you ensure that same level of clinical oversight and medication management is maintained for long-term residents?
  • 4Could you walk me through your current process for monitoring hygiene and room cleanliness to ensure the environment remains as well-maintained as the campus grounds?
  • 5What steps are you taking to support your nursing and aide staff to ensure they feel equipped to provide the compassionate, high-quality care that long-term residents deserve?
  • 6What does a typical daily schedule look like for a long-term resident, and how do you encourage social engagement across such a large campus?

Personalized based on this facility's data


Key Review Excerpts

The OT & PT staff are excellent. Unfortunately, the nursing care is abysmal. My father suffered with reused dirty catheter bags, repeat UTIs and mismanaged medication- all in a 6 week span.

Long-term resident's family · 2022★★☆☆☆

The nurses, nurses aides, administrators and OT/PT dept went above and beyond to make sure I recuperated as soon as possible and be able to go home feeling empowered to continue my life.

Rehab patient · 2023★★★★★

My mother has been a patient at Wilson Healthcare Center for nearly three years. She suffers from dementia and is bedridden. The staff takes very good care of her. She is always clean and dressed.

Memory care family member · 2020★★★★★
Source: 76 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.04hrs
OK
Registered nurses for medical care
Total Nursing
4.01hrs
98%
All nurses + aides combined
Staff Turnover
14%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
12.1%
MD
22.2%
Montgomery
25.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
15.3%
MD
24.5%
Montgomery
10.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
19.5%
MD
16.6%
Montgomery
23.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
14.4%
MD
21.5%
Montgomery
8.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
MD
92.1%
Montgomery
90.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
95.5%
MD
96.6%
Montgomery
92.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
79.7%
MD
80.6%
Montgomery
71.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
81.8%
MD
78.7%
Montgomery
73.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MD
1.3%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Well below state avg (18.9)
5 complaint-triggered

Wilson Health Care Center shows a concerning pattern with 54 deficiencies across recent inspections, including families filing complaints about abuse prevention policies and infection control. The most frequent issues involve fire safety systems, care planning, and building maintenance requirements. While all violations show correction dates, the facility has persistent problems with safety infrastructure and basic care standards that families should carefully evaluate before considering placement.

Apr 10, 2025Routine
21
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Jan 29, 2025Complaint
5
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 13, 2020Routine
15
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Minimal · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0541Minimal · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Feb 1, 2019Routine
13
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0363Minimal · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0911Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0812Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wilson Health Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Asbury Communities

Chain Size

7 facilities nationwide

Chain avg rating: 4.1/5 · Rank 4 of 7 (Best)

Ownership & Management

Owners

Asbury Communities INC

Owner · Organization

100%

Key personnel

Andrews, ToddOfficer / DirectorHarbison, BarbaraOfficer / DirectorHill-Milbourne, VeronicaOfficer / DirectorMatus Garcia, MarianaOfficer / DirectorShuman, RichardOfficer / Director
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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