Wilson Health Care Center
Strong Medicare quality ratings; families often praise highly skilled physical and occupational therapy team. Still worth an in-person visit.
based on 76 Google reviews

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What this means for your family
This facility is highly regarded for its physical and occupational therapy, making it a strong candidate for post-surgical recovery. However, families should be aware of recurring reports regarding nursing responsiveness and communication. We strongly advise visiting frequently and maintaining proactive contact with the nursing manager to ensure your loved one's care needs are met consistently.
Google Reviews
Google Reviews
76 reviews on Google“Wilson Health Care Center receives polarized feedback, with many families praising the rehabilitation therapy team and the facility's beautiful campus environment. However, a significant number of reviewers report serious concerns regarding nursing neglect, slow response times to call bells, and poor communication from administrative staff. While some residents experience excellent, compassionate care, others describe distressing instances of hygiene issues and medication mismanagement.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy team
- Beautiful, well-maintained campus environment
- Compassionate social work and nursing staff for long-term residents
- Effective post-surgical rehabilitation outcomes
Concerns
- Neglect and slow response to call bells (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff/admissions (mentioned by 5 reviewers)
- Medication mismanagement and hygiene issues (mentioned by 4 reviewers)
- Incompetent or rude nursing/aide staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high volume of residents at Wilson Health Care, what specific protocols are in place to ensure that call bells are answered promptly and residents' needs are met in a timely manner?
- 2I noticed some feedback regarding communication challenges; what is the best way for families to stay updated on their loved one's care, and who is our primary point of contact for clinical updates?
- 3With your strong reputation for post-surgical rehabilitation, how do you ensure that same level of clinical oversight and medication management is maintained for long-term residents?
- 4Could you walk me through your current process for monitoring hygiene and room cleanliness to ensure the environment remains as well-maintained as the campus grounds?
- 5What steps are you taking to support your nursing and aide staff to ensure they feel equipped to provide the compassionate, high-quality care that long-term residents deserve?
- 6What does a typical daily schedule look like for a long-term resident, and how do you encourage social engagement across such a large campus?
Personalized based on this facility's data
Key Review Excerpts
“The OT & PT staff are excellent. Unfortunately, the nursing care is abysmal. My father suffered with reused dirty catheter bags, repeat UTIs and mismanaged medication- all in a 6 week span.”
“The nurses, nurses aides, administrators and OT/PT dept went above and beyond to make sure I recuperated as soon as possible and be able to go home feeling empowered to continue my life.”
“My mother has been a patient at Wilson Healthcare Center for nearly three years. She suffers from dementia and is bedridden. The staff takes very good care of her. She is always clean and dressed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wilson Health Care Center shows a concerning pattern with 54 deficiencies across recent inspections, including families filing complaints about abuse prevention policies and infection control. The most frequent issues involve fire safety systems, care planning, and building maintenance requirements. While all violations show correction dates, the facility has persistent problems with safety infrastructure and basic care standards that families should carefully evaluate before considering placement.
Apr 10, 2025Routine21
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 29, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2020Routine15
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 1, 2019Routine13
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
Wilson Health Care Center
nonprofit
Chain Affiliation
Asbury Communities
7 facilities nationwide
Chain avg rating: 4.1/5 · Rank 4 of 7 (Best)
Ownership & Management
Owners
Asbury Communities INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit asbury.org
Medicare data downloads
Original nursing home datasets
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