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Nursing HomeMedicaid Investigative

Willows of Shelbyville

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2309 S Miller St, Shelbyville, IN 46176121 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 61 Google reviews

5
4
3
2
1
Willows of Shelbyville Nursing Home in Shelbyville, IN — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (59%)
  • High RN turnover (73%)

Bottom 25% in IN · Below recommended RN staffing · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

The facility is highly regarded for its rehabilitation services and attentive staff, making it a strong candidate for recovery care. However, be aware that the review landscape is heavily influenced by staff-related testimonials; we recommend asking management specifically about staffing ratios during evening and weekend hours to ensure your loved one receives consistent attention.

Google Reviews

Google Reviews

61 reviews on Google
The Willows of Shelbyville receives high praise for its attentive nursing staff and effective rehabilitation services, with many reviewers describing the environment as caring and professional. However, the review pool is heavily saturated with employee-affiliated testimonials, and there is a specific note regarding the need for improvement in food quality.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms8.0Value8.0

Strengths

  • Attentive and caring nursing staff
  • Effective rehabilitation therapy
  • Clean and well-maintained facility
  • Professional and responsive admissions team

Concerns

  • Understaffing during evening and weekend shifts (mentioned by 2 reviewers)
  • Food quality needs improvement (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.82024(55)2.72025(7)5.02026(2)

Distribution · 64 analyzed

5
57
4
1
3
0
2
0
1
6
41 reviews posted between Nov 5, 2024Nov 9, 2024 · 40 were 5-star
14 reviews posted between Nov 11, 2024Nov 12, 2024 · 12 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, how does the facility ensure consistent care and supervision for residents during evening and weekend shifts?
  • 2I noticed the CMS ratings for staffing are quite low; what specific steps is the leadership team taking to improve staff retention and coverage?
  • 3We understand that dining is an important part of daily life; what initiatives are in place to address recent feedback regarding food quality and variety?
  • 4With the facility having 121 residents, how do you balance the workload to ensure that every resident receives the individual attention mentioned in your positive reviews?
  • 5Could you walk us through the daily activity schedule and explain how you keep residents engaged throughout the week?
  • 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

The admissions coordinator Lakeya went above and beyond for our family. Very patient and empathetic. Took her time with us and answered all of our questions. Rehab was 5 stars for my loved one.

Rehab patient's family · 2024★★★★★

Moved our dad in 3 weeks ago. Everyone seems to be very attentive to the many needs of the elderly. Brendan Richardson has been exceptional. He seems to be the evening/weekend guy when staff is low yet has a great attitude.

Long-term resident's family · 2025★★★★★

The rehab unit team is awesome! The cleaning crew are very friendly. I feel like they really do take time to listen, and general care for the people that they take care of.

Rehab patient · 2025★★★★★
Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
4.01hrs
98%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility63.7%
Worse than Avg
Here
63.7%
US
12.1%
IN
24.8%
Shelby
10.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.9%
Worse than Avg
Here
29.9%
US
15.3%
IN
13.0%
Shelby
17.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility30.6%
Worse than Avg
Here
30.6%
US
15.5%
IN
13.6%
Shelby
14.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.2%
Worse than Avg
Here
33.2%
US
19.5%
IN
23.5%
Shelby
21.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
19.4%
IN
23.8%
Shelby
16.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IN
93.6%
Shelby
87.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
79.8%
IN
79.0%
Shelby
70.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
81.8%
IN
81.5%
Shelby
74.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IN
1.3%
Shelby
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (7.6)
11 complaint-triggered

This facility has significant ongoing concerns with 67 deficiencies across recent surveys, including families filing multiple complaints about basic care issues. Persistent problems span fire safety systems, infection control, care planning, and dementia care, with many deficiencies recurring across multiple inspections. Most concerning, several safety-critical issues from the most recent survey remain uncorrected, including emergency power systems and fire protection measures.

Dec 23, 2025Routine
16
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0521Potential for harm · Pattern

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0522Potential for harm · PatternCorrected

Services Deficiencies

Have an externally vented heating system.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Mar 6, 2025Complaint
1
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Oct 1, 2024Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0521Potential for harm · Pattern

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Oct 1, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 2, 2024Complaint
3
0740Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Feb 22, 2024Complaint
5
0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willows of Shelbyville

Organization Type

government

Ownership & Management

Key personnel

Claxton, RyanOfficer / DirectorHorner, JohnOfficer / DirectorShelbyville in Opco LLCManagerClaxton, RyanManagerFrankel, IsraelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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