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Nursing HomeMedicaid Investigative

Willowbrooke Ct Skilled Care Ctr at Bayleigh Chase

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

501 Dutchman's Lane, Easton, MD 2160199 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 55 Google reviews

5
4
3
2
1
Willowbrooke Ct Skilled Care Ctr at Bayleigh Chase Nursing Home in Easton, MD — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)

Below average in MD · Meets national RN staffing standard · Low staff turnover (stable workforce) · Worst in ACTS RETIREMENT-LIFE COMMUNITIES chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

Willowbrooke Court is highly regarded for its compassionate nursing staff and effective rehab programs, making it a strong candidate for clinical care. However, families should maintain open, direct communication with medical staff to ensure expectations regarding health progress are realistic and not overly optimistic.

Google Reviews

Google Reviews

55 reviews on Google
Willowbrooke Court at Bayleigh Chase is generally regarded as a high-quality facility, with many residents and family members praising the compassionate nursing staff and the well-maintained, clean campus. While the facility receives strong marks for its medical care and therapy services, some families have expressed concerns regarding inconsistent communication about health progress and occasional staffing challenges in specialized care units.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean9.0Activities8.0Meds5.0Memory8.0Comms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation therapy services
  • Strong sense of community and resident satisfaction

Concerns

  • Inconsistent or overly optimistic communication regarding medical progress (mentioned by 2 reviewers)
  • Inadequate staffing levels for high-needs residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(6)'20(6)'22(6)'24(4)'26(2)

Distribution · 60 analyzed

5
40
4
12
3
1
2
3
1
4

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We noticed how much people appreciate the compassion of your nursing staff; how do you ensure that level of attentive care is maintained during shift changes?
  • 2Since we want to stay closely involved in the care plan, what is your process for providing regular, detailed updates to families regarding changes in a resident's medical progress?
  • 3With the recent health inspections, what specific steps has the facility taken to address past deficiencies and improve overall care standards?
  • 4How does the facility manage staffing levels during busy periods to ensure that residents with higher care needs receive consistent attention?
  • 5What kind of daily activities or community events are available to help residents stay engaged and connected with one another?
  • 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?

Personalized based on this facility's data


Key Review Excerpts

As he required more assistance in Willowbrook Court the care was outstanding ! He died at Willowbrook Court in the care of hospice and my family and I will always be grateful for the outstanding quality of care, medical, compassion, comfort, facility, everything!

Memory care family member · 2025★★★★★

I can’t thank the staff enough for taking such good care of her. Ellen, who made it possible to get her in. The nurse’s and assistants - Dawn, Kimberly, Cassidy, Ted, Brandy, Josh and everyone else, I’m sorry I don’t have all the names.

Long-term resident's family · 2025★★★★★

The level of nursing care is excellent. Probably the best in area. However they not telling the truth about realistic expectations. They tell you basically what you want to hear to keep your hopes high, almost implying that they can reverse irreversible condition.

Long-term resident's family · 2018★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.87hrs
OK
Registered nurses for medical care
Total Nursing
3.63hrs
89%
All nurses + aides combined
Staff Turnover
15%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MD
22.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
15.3%
MD
24.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
19.5%
MD
16.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.0%
Worse than Avg
Here
21.0%
US
15.5%
MD
14.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.4%
Worse than Avg
Here
10.4%
US
4.9%
MD
6.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.8%
Mixed vs Avgs
Here
19.8%
US
19.4%
MD
25.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.4%
Better than Avg
Here
89.4%
US
79.8%
MD
80.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.9%
Better than Avg
Here
87.9%
US
81.8%
MD
78.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MD
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Well below state avg (18.9)
9 complaint-triggered

Families have filed complaint reports leading to 9 deficiencies, including a serious abuse protection violation and issues with staff training and pain management. The facility shows recurring problems across all surveys with fire safety systems, care planning, and medication management. While all deficiencies have correction dates, the pattern of repeated issues with safety systems and the recent complaint-triggered problems regarding resident protection raise concerns about consistent quality oversight.

Jan 17, 2025Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jan 17, 2025Complaint
9
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 12, 2019Routine
24
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0500Potential for harm · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0923Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have enough outside ventilation via a window or mechanical ventilation, or both.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Feb 21, 2018Routine
23
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0163Potential for harm · IsolatedCorrected

Construction Deficiencies

Install noncombustible or limited-combustible interior walls.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrooke Ct Skilled Care Ctr at Bayleigh Chase

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 26 of 26 (Worst)

Ownership & Management

Owners

Acts Communities of Maryland, INC.

Owner · Organization

Acts Acquisition and Development Company LLC

Owner (parent company) · Organization

Acts Alliance Management LLC

Owner (parent company) · Organization

Acts Legacy Foundation, INC.

Owner (parent company) · Organization

Acts Retirement Services, INC

Owner (parent company) · Organization

Acts Signature Community Services INC

Owner (parent company) · Organization

Bonita Springs Retirement Village INC

Owner (parent company) · Organization

Mease Life INC

Owner (parent company) · Organization

Key personnel

Acts Communities of Maryland, INC.5% or Greater Mortgage InterestChristiansen, KarenOfficer / DirectorDetweiler, HaroldOfficer / DirectorForrest, AnneOfficer / DirectorGrant, GeraldOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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