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Nursing HomeMedicaid Top Rated

Willowbrooke Ct Skilled Care Buckingham's Choice

Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.

3200 Baker Circle, Adamstown, MD 2171042 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 24 Google reviews

5
4
3
2
1

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What this means for your family

Buckingham's Choice offers a high-quality physical environment with excellent amenities and dining, making it attractive for independent living. However, families should be aware of reported frustrations regarding administrative communication and dining management; we recommend clarifying expectations in writing before move-in.

Google Reviews

Google Reviews

24 reviews on Google
Buckingham's Choice is a large retirement community that receives high praise for its physical environment, amenities, and dining quality from many residents and visitors. However, there are significant concerns regarding administrative responsiveness, particularly concerning estate settlements and communication, as well as isolated reports of poor care standards and management issues in the dining services.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities7.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Beautiful, well-maintained grounds and facilities
  • High-quality dining options
  • Abundant amenities including pool and gym
  • Clean and visually appealing environment

Concerns

  • Poor administrative communication and responsiveness (mentioned by 2 reviewers)
  • Issues with dining management and reservation systems (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(3)'19(8)'22(2)'24(4)'26(1)

Distribution · 28 analyzed

5
20
4
1
3
3
2
0
1
4

How They Respond to Reviews

25%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With the beautiful grounds and amenities like the pool and gym available, how are residents encouraged and supported to participate in these daily activities?
  • 2I noticed there have been some recent challenges with dining reservations; could you walk me through how the current system works to ensure residents get their preferred meal times?
  • 3What is your process for keeping families updated on their loved one's care, and how do you ensure that administrative inquiries are addressed promptly?
  • 4Given the recent health inspection findings, what specific steps have been taken to address those areas and improve the overall care experience?
  • 5How does your nursing team coordinate with local medical providers to manage emergencies or urgent health changes for residents?
  • 6I see you have been active in responding to some online feedback; how do you use input from families to make ongoing improvements to the facility's operations?

Personalized based on this facility's data


Key Review Excerpts

My parents have been at Buckingham's Choice in Adamstown Maryland for more than 10 years. The services offered are exceptional and all staff members operate with the best interests of the residents first.

Long-term resident's family · 2014★★★★★

Beautiful, well maintained retirement community. Many activities available, gym, pool, gardening center, arts and crafts. On site coffee shop, bank, doctor's office by appointment.

Visitor/Community observer · 2019★★★★★

The restaurant management (hostess and manager) are horrible! They are dismissive and rude. I am extremely upset they don't fulfill their promises to my mom when she moved in last year!!!

Resident's family member · 2023☆☆☆☆
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.52hrs
OK
Registered nurses for medical care
Total Nursing
4.12hrs
OK
All nurses + aides combined
Staff Turnover
4%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MD
22.2%
Frederick
8.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.3%
MD
24.5%
Frederick
27.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
19.4%
MD
25.1%
Frederick
25.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.5%
MD
14.1%
Frederick
11.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
19.5%
MD
16.6%
Frederick
19.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.3%
Better than Avg
Here
13.3%
US
14.4%
MD
21.5%
Frederick
25.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
MD
78.7%
Frederick
86.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
MD
80.6%
Frederick
87.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
MD
1.3%
Frederick
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (18.9)
1 complaint-triggered

This facility shows recurring issues across multiple care areas, with families filing at least one complaint about accident prevention and supervision. The most persistent problems involve care planning and assessments, food safety and nutrition services, and fire safety systems, with deficiencies appearing across all three surveys from 2018-2024. While all violations have reported correction dates, the pattern of repeated issues in core care areas warrants careful consideration during your visit.

Feb 17, 2026Routine
11
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0200Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 22, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 22, 2024Routine
9
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 19, 2019Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0293Minimal · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrooke Ct Skilled Care Buckingham's Choice

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 8 of 26 (Best)

Ownership & Management

Owners

Acts Communities of Maryland, INC.

Owner · Organization

Acts Acquisition and Development Company LLC

Owner (parent company) · Organization

Acts Alliance Management LLC

Owner (parent company) · Organization

Acts Legacy Foundation, INC.

Owner (parent company) · Organization

Acts Retirement Services, INC

Owner (parent company) · Organization

Acts Retirement-Life Communities INC

Owner (parent company) · Organization

Acts Signature Community Services INC

Owner (parent company) · Organization

Bonita Springs Retirement Village INC

Owner (parent company) · Organization

Mease Life INC

Owner (parent company) · Organization

Key personnel

Acts Communities of Maryland, INC.5% or Greater Mortgage InterestChristiansen, KarenOfficer / DirectorDesmarais, NormandOfficer / DirectorDetweiler, HaroldOfficer / DirectorForrest, AnneOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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