Willowbrooke Ct Skilled Care Buckingham's Choice
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
Buckingham's Choice offers a high-quality physical environment with excellent amenities and dining, making it attractive for independent living. However, families should be aware of reported frustrations regarding administrative communication and dining management; we recommend clarifying expectations in writing before move-in.
Google Reviews
Google Reviews
24 reviews on Google“Buckingham's Choice is a large retirement community that receives high praise for its physical environment, amenities, and dining quality from many residents and visitors. However, there are significant concerns regarding administrative responsiveness, particularly concerning estate settlements and communication, as well as isolated reports of poor care standards and management issues in the dining services.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- High-quality dining options
- Abundant amenities including pool and gym
- Clean and visually appealing environment
Concerns
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
- Issues with dining management and reservation systems (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the beautiful grounds and amenities like the pool and gym available, how are residents encouraged and supported to participate in these daily activities?
- 2I noticed there have been some recent challenges with dining reservations; could you walk me through how the current system works to ensure residents get their preferred meal times?
- 3What is your process for keeping families updated on their loved one's care, and how do you ensure that administrative inquiries are addressed promptly?
- 4Given the recent health inspection findings, what specific steps have been taken to address those areas and improve the overall care experience?
- 5How does your nursing team coordinate with local medical providers to manage emergencies or urgent health changes for residents?
- 6I see you have been active in responding to some online feedback; how do you use input from families to make ongoing improvements to the facility's operations?
Personalized based on this facility's data
Key Review Excerpts
“My parents have been at Buckingham's Choice in Adamstown Maryland for more than 10 years. The services offered are exceptional and all staff members operate with the best interests of the residents first.”
“Beautiful, well maintained retirement community. Many activities available, gym, pool, gardening center, arts and crafts. On site coffee shop, bank, doctor's office by appointment.”
“The restaurant management (hostess and manager) are horrible! They are dismissive and rude. I am extremely upset they don't fulfill their promises to my mom when she moved in last year!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues across multiple care areas, with families filing at least one complaint about accident prevention and supervision. The most persistent problems involve care planning and assessments, food safety and nutrition services, and fire safety systems, with deficiencies appearing across all three surveys from 2018-2024. While all violations have reported correction dates, the pattern of repeated issues in core care areas warrants careful consideration during your visit.
Feb 17, 2026Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 22, 2024Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 19, 2019Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Ownership & Operations
Who Operates This Facility
Willowbrooke Ct Skilled Care Buckingham's Choice
nonprofit
Chain Affiliation
Acts Retirement-Life Communities
27 facilities nationwide
Chain avg rating: 4.8/5 · Rank 8 of 26 (Best)
Ownership & Management
Owners
Acts Communities of Maryland, INC.
Owner · Organization
Acts Acquisition and Development Company LLC
Owner (parent company) · Organization
Acts Alliance Management LLC
Owner (parent company) · Organization
Acts Legacy Foundation, INC.
Owner (parent company) · Organization
Acts Retirement Services, INC
Owner (parent company) · Organization
Acts Retirement-Life Communities INC
Owner (parent company) · Organization
Acts Signature Community Services INC
Owner (parent company) · Organization
Bonita Springs Retirement Village INC
Owner (parent company) · Organization
Mease Life INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit actsretirement.org
Medicare data downloads
Original nursing home datasets
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