See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Willowbrooke Court Skilled Care Center Fairhaven

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

7200 Third Avenue, Sykesville, MD 2178479 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 170 Google reviews

5
4
3
2
1
Willowbrooke Court Skilled Care Center Fairhaven Nursing Home in Sykesville, MD — Street View
Street View

Watch Willowbrooke Court Skilled Care Center Fairhaven

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the rehab therapy and activity programs are frequently praised, the facility suffers from severe, recurring issues with communication and basic patient hygiene. Before placing a loved one here, we strongly recommend you observe the facility during off-hours and ask for a direct, reliable point of contact for medical updates, as many families report being left in the dark during emergencies.

Google Reviews

Google Reviews

170 reviews on Google
Willowbrooke Court Skilled Care Center (also known as Birch Manor) receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehab therapy, while others report severe neglect and communication failures. Recurring criticisms highlight issues with hygiene, slow response times to call lights, and difficulty reaching staff by phone to address medical concerns. Families considering this facility should be aware of the stark contrast between those who experience attentive care and those who report significant lapses in basic patient needs.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities8.0Meds3.0Memory5.0Comms2.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Clean, welcoming facility environment
  • Responsive administrative leadership

Concerns

  • Poor communication and difficulty reaching staff by phone (mentioned by 12 reviewers)
  • Hygiene issues including soiled bedding and lack of bathing (mentioned by 9 reviewers)
  • Inadequate response times to call lights (mentioned by 6 reviewers)
  • Poor food quality and dietary guideline adherence (mentioned by 5 reviewers)
  • Lack of notification regarding hospital transfers or medical changes (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2341.02019(1)2.92021(18)4.12022(18)4.32023(32)4.32024(41)4.22025(44)3.82026(19)

Distribution · 173 analyzed

5
114
4
20
3
4
2
1
1
34
13 reviews posted between Apr 2, 2024Apr 5, 2024 · 13 were 5-star
12 reviews posted between Jun 8, 2023Jun 10, 2023 · 12 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out to leadership if they have a concern that needs immediate attention?
  • 2With the current staffing levels being highly rated, what protocols are in place to ensure call lights are answered promptly throughout the day and night?
  • 3Could you walk me through your process for keeping families updated when there is a change in a resident's medication or a sudden medical status update?
  • 4I understand hygiene and room cleanliness are top priorities; how often are linens changed and what is the daily routine for ensuring resident rooms remain fresh and sanitary?
  • 5What steps are being taken to improve the variety and nutritional quality of the meals served, and how do you ensure residents are receiving the specific diets prescribed by their doctors?
  • 6Given the focus on physical and occupational therapy here, what kind of daily social or recreational activities are available to keep residents engaged and active outside of their therapy sessions?

Personalized based on this facility's data


Key Review Excerpts

My Aunt has dementia but the excellent interpersonal skills that the staff at Birch Manor demonstrate & exercise, my aunt is able to identify her care givers by their names.

Memory care family member · 2021★★★★★

The PT and OT work prepared me to return home, much faster than I had anticipated and the Soci

Rehab patient · 2023★★★★★

My loved one sat in feces for 1 hour and 15 minutes. It took the nurse 30 minutes to answer the call light.

Long-term resident's family · 2025☆☆☆☆
Source: 170 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.51hrs
OK
Registered nurses for medical care
Total Nursing
4.60hrs
OK
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MD
22.2%
Carroll
17.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
15.4%
MD
14.1%
Carroll
16.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.2%
Worse than Avg
Here
80.2%
US
93.4%
MD
92.1%
Carroll
94.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.9%
Mixed vs Avgs
Here
17.9%
US
19.5%
MD
16.6%
Carroll
27.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.4%
Mixed vs Avgs
Here
24.4%
US
15.3%
MD
24.5%
Carroll
18.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.3%
Worse than Avg
Here
9.3%
US
5.3%
MD
5.6%
Carroll
4.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.8%
Better than Avg
Here
87.8%
US
79.7%
MD
80.6%
Carroll
78.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility75.5%
Worse than Avg
Here
75.5%
US
81.8%
MD
78.7%
Carroll
84.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MD
1.3%
Carroll
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Near state avg (18.9)
3 complaint-triggered

This facility shows concerning patterns with 46 deficiencies across three surveys, including families filing complaints that led to findings of abuse reporting failures and care quality issues. The most recurring problems involve building safety systems (fire alarms, electrical equipment), care planning and assessments, and medication management. While all deficiencies have correction dates, the persistent issues with safety systems and care planning across multiple surveys suggest ongoing operational challenges that families should investigate further during visits.

Jul 18, 2025Routine
13
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Jul 18, 2025Complaint
3
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jun 2, 2022Routine
11
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 15, 2018Routine
19
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0001Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0921Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrooke Court Skilled Care Center Fairhaven

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 25 of 26

Ownership & Management

Owners

Acts Acquisition and Development Company LLC

Owner (parent company) · Organization

Acts Alliance Management LLC

Owner (parent company) · Organization

Acts Legacy Foundation, INC.

Owner (parent company) · Organization

Acts Management Services, INC.

Owner (parent company) · Organization

Acts Retirement Services, INC

Owner (parent company) · Organization

Acts Retirement-Life Communities Management, LLC

Owner (parent company) · Organization

Acts Signature Community Services INC

Owner (parent company) · Organization

Bonita Springs Retirement Village INC

Owner (parent company) · Organization

Mease Life INC

Owner (parent company) · Organization

Key personnel

Acts Communities of Maryland, INC.5% or Greater Mortgage InterestAhern, SusanManaging Control - Governing BodyChristiansen, KarenManaging Control - Governing BodyFox, GlennManaging Control - Governing BodyGrant, GeraldManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call