Nursing HomeMedicaid Top Rated

Willowbrooke Court at Indian River Estates

Strong Medicare quality ratings; families often praise professional and effective physical/occupational therapy. Still worth an in-person visit.

2440 Citrus Blossom Cir, Vero Beach, FL 32966|20 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 160 Google reviews

(772) 562-8700 Directions Website

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What this means for your family

This facility is highly regarded for its therapy services and active social environment, making it a strong choice for those seeking a vibrant retirement lifestyle. However, families should be aware that administrative processes can be complex and some residents have noted occasional maintenance issues; we recommend asking about their current maintenance response protocols during your tour.

Google Reviews

160 reviews on Google

“Willowbrooke Court at Indian River Estates is widely regarded as a high-end, well-maintained retirement and care community with a strong emphasis on active living and professional therapy services. While many families praise the friendly staff and beautiful campus, some visitors and family members have noted concerns regarding administrative procedures, occasional maintenance issues, and isolated reports of unprofessional conduct by staff members.”

Quality Themes

Tap a score for details

Strengths

Professional and effective physical/occupational therapy
Beautiful, well-maintained campus and grounds
Abundant activities and social opportunities
Friendly and attentive nursing and support staff

Concerns

Complex or slow entry/security procedures (mentioned by 2 reviewers)
Intermittent maintenance issues (electricity/leaks) (mentioned by 2 reviewers)
Staff appearing overwhelmed or procedures feeling convoluted (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 161 analyzed

110

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1With the beautiful campus here, what are some of the most popular activities or social outings that residents currently enjoy?
2I noticed your team is very active in responding to feedback online; how do you typically incorporate family suggestions into your day-to-day operations?
3Given that the facility is quite intimate with 20 residents, how do you ensure that staff members have enough time to provide personalized attention without feeling rushed?
4I understand that maintaining a large, beautiful property can be challenging; what is your current process for addressing routine maintenance or unexpected repairs to ensure resident comfort?
5Could you walk me through the entry and security procedures for visitors to ensure we know exactly what to expect when coming to see our loved one?
6With your strong focus on physical and occupational therapy, how do you coordinate those sessions with the daily nursing care to ensure a seamless recovery process?

Personalized based on this facility's data

Key Review Excerpts

“The physical and occupational therapists at Indian River Estates are the best! Whether you work with them in the Fitness Center, in Willow Brooke, or in your own residence, you will be assured of receiving therapy in a manner that is professional and courteous.”

Rehab patient · 2025★★★★★

“My in-laws have lived here for seven years. From independent living in house to rehab & nursing care, the care and nurses and staff are professional and very caring. We feel blessed that they have been so well cared for.”

Long-term resident's family · 2023★☆☆☆☆

“I believe that Acts gave us a straight story of what they offer in the three environments of independent living, assisted living, and skilled care. I believe that they try very hard to be transparent about ongoing changes and expenses.”

Long-term resident · 2019★★★★★

Source: 160 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.20hrs

Registered nurses for medical care

Total Nursing

4.88hrs

All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Mixed Results

measures

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.1%

Better than Avg

Here

97.1%

79.8%

94.7%

Indian river

92.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility89.3%

Mixed vs Avgs

Here

89.3%

81.8%

94.8%

Indian river

97.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Indian river

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

1penalties

Well below state avg (7.3)

$18,330 in fines

Clean record — no deficiencies

Willowbrooke Court shows 14 corrected deficiencies across three surveys with no complaint-driven violations, indicating responsive management. The facility had recurring issues with fire safety equipment and infection control protocols, plus problems with resident assessment documentation and care planning. All deficiencies were addressed with documented correction dates, suggesting the facility takes regulatory compliance seriously and makes necessary improvements when issues are identified.

Oct 24, 2024Routine2 findings

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Aug 3, 2023Routine4 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Federal Penalties

Fine

Aug 3, 2023

$18,330

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrooke Court at Indian River Estates

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 1 of 26 (Best)