Nursing HomeMedicaid

Willowbrook Rehabilitation and Care

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy team. Still worth an in-person visit.

333 East Lee Street, Yadkinville, NC 27055|76 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 58 Google reviews

(336) 679-8028 Directions Website

Street View

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What this means for your family

Willowbrook offers a strong therapy program and engaging social activities, which many families appreciate. However, the recurring reports of slow response times to call lights and lapses in discharge communication are significant red flags. We strongly recommend visiting in person during off-hours to observe staffing levels and asking specifically how the facility ensures medication education for families upon discharge.

Google Reviews

58 reviews analyzed

“Willowbrook Rehabilitation and Care is a polarizing facility with a stark divide between recent five-star reviews and recurring reports of neglect. While many families praise the therapy team and a warm, family-like environment, others report serious concerns regarding slow call-light response times, poor communication during discharge, and lapses in basic hygiene and care. Prospective families should be aware that the facility has faced consistent allegations of understaffing and neglect over several years, despite recent efforts to bolster their online reputation.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy team
Warm, family-oriented atmosphere
Responsive and professional administrative leadership
Clean and well-maintained physical environment

Concerns

Slow or non-existent response to patient call lights (mentioned by 5 reviewers)
Neglect regarding basic hygiene and toileting assistance (mentioned by 4 reviewers)
Poor communication regarding medical diagnoses and discharge instructions (mentioned by 3 reviewers)
Inconsistent or poor quality of meals/dining service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

⚡10 reviews posted between Oct 28, 2025 – Oct 31, 2025 · 8 were 5-star

⚡10 reviews posted between Oct 6, 2025 – Oct 8, 2025 · 10 were 5-star

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed that your physical and occupational therapy teams are highly praised; how do you integrate those therapy goals into a resident's daily routine?
2With a 2-star staffing rating, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance with hygiene and toileting?
3I see that you are active in responding to feedback online; how does that commitment to transparency translate into your communication process with families regarding medical updates and discharge planning?
4Since dining is an area you are looking to improve, could you walk me through how you gather resident feedback on meal quality and how that influences your menu planning?
5In the event of a medical emergency, what is your process for notifying family members, and how do you ensure clear communication during those critical moments?
6Given the facility's warm, family-oriented atmosphere, what kind of social activities or events are planned to keep residents engaged and connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“The team of nurses, CNA’s, nurse practitioner stepped in immediately and went to work on him. I truly believe that he is alive today because of their quick actions and excell”

Memory care family member · 2025★★★★★

“The facility was spotless and odorless which was impressive given previous experiences at other facilities. The therapy team worked towards his goal of returning home and communicated with us several times during his stay.”

Long-term resident's family · 2026★★★★★

“My dad had been unhappy with the lack of cleanliness of the facility and was anxious to leave. He was released yesterday morning with a stack of papers and no understanding of a new diagnosis.”

Long-term resident's family · 2024★☆☆☆☆

Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.36hrs

48%

Registered nurses for medical care

Total Nursing

3.13hrs

76%

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility29.1%

Worse than Avg

Here

29.1%

15.4%

14.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility34.1%

Worse than Avg

Here

34.1%

19.5%

21.5%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

12.1%

5.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.3%

Worse than Avg

Here

29.3%

19.4%

21.0%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility11.8%

Better than Avg

Here

11.8%

15.3%

20.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

91.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.5%

Better than Avg

Here

97.5%

79.7%

78.1%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.7%

Better than Avg

Here

97.7%

81.8%

80.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.2%

Better than Avg

Here

1.2%

1.6%

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (5.6)

Willowbrook has 10 deficiencies across 3 surveys with no complaint-triggered violations, indicating families haven't filed formal reports about care problems. The facility shows recurring issues in care planning, medication management, and building safety systems. Most deficiencies have been corrected or have correction plans in place, suggesting the facility addresses identified problems, though some medication error concerns were noted as recently as September 2025.

Sep 12, 2025Routine2 findings

0658Minor

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0759MinorCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Jul 24, 2024Routine2 findings

0161MinorCorrected

Construction Deficiencies

Use approved construction type or materials.

0222MinorCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Aug 2, 2023Routine6 findings

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0911MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625MinorCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrook Rehabilitation and Care

Organization Type

for profit

Chain Affiliation

Chain Name

Consulate Health Care/independence Living Centers/nspire Healthcare/raydiant Health Care

Chain Size

36 facilities nationwide

Chain avg rating: 2.3/5 · Rank 6 of 35

Ownership & Management

Owners

Yadkinville Parentco LLC

Owner · Organization

Grape Ela Holdco LLC