Willowbrook Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 9.0)
- High staff turnover (52%)
- High RN turnover (54%)
Bottom 25% in OR · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in PACS GROUP chain · $80,796 in fines
What this means for your family
While the facility is praised for its rehab program and active administration, the frequency of reports regarding medical neglect and poor communication is concerning. Families should conduct an unannounced visit and specifically ask about their protocols for notifying Power of Attorney during medical emergencies or health status changes.
Google Reviews
Google Reviews
37 reviews on Google“Willowbrook Post Acute receives highly polarized feedback, with some families praising the administration and rehab staff while others report severe neglect and communication failures. Recurring complaints involve poor responsiveness to call lights, inadequate medical oversight for conditions like infections, and unprofessional conduct by nursing staff. Families considering this facility should be aware of significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and caring rehab therapy team
- Visible and engaged facility administrator
- Helpful and polite nursing staff in specific instances
- Clean and well-maintained building
Concerns
- Neglect of medical needs and lack of communication regarding health status (mentioned by 6 reviewers)
- Slow response times to call lights and patient assistance requests (mentioned by 3 reviewers)
- Unprofessional or rude behavior by nursing and administrative staff (mentioned by 4 reviewers)
- Poor food quality and inadequate portion sizes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on rehab, how does the therapy team coordinate with the nursing staff to ensure consistent care throughout the day?
- 2I noticed the facility has a very active administrator; what is your process for keeping families updated on a loved one's health status and changes in condition?
- 3Could you walk me through your protocol for responding to call lights and how you ensure residents receive timely assistance when they need it?
- 4What steps are being taken to improve the quality and variety of the dining experience for residents?
- 5How do you handle medication management and ensure that medical needs are addressed promptly, especially during evening or weekend hours?
- 6What opportunities are there for residents to socialize and participate in activities outside of their daily rehabilitation sessions?
Personalized based on this facility's data
Key Review Excerpts
“She says that the food is horrible and that the staff has been inattentive to her needs on a constant basis. She turns on her call light and waits for long periods of time to get help to use the toilet.”
“The administrator listens and wants to help in any way. The physical therapy department head is also phenomenal. I also really appreciate all of the thoughtful activities planned weekly.”
“She developed c-diff symptoms 3 weeks ago and we were not informed and they did NOTHING. This last weekend we were packing her apartment to move her closer to us. They sent her to the hospital “at her request “ and didn’t even notify us as we are her medical power of attorney.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families reported multiple concerns leading to 11 complaint-triggered deficiencies, including serious issues with abuse protection and neglect reporting that prompted investigations. The facility shows recurring problems with medication management, nursing staffing, and care planning across all surveys from 2019 to 2025, indicating persistent systemic issues. While the facility reports correcting deficiencies, the pattern of repeated violations in core care areas suggests ongoing operational challenges that families should carefully consider.
Apr 21, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 19, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 22, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Aug 22, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 17, 2024Routine11
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
May 17, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
May 17, 2024
$61,458
Fine
Dec 7, 2023
$19,338
Ownership & Operations
Who Operates This Facility
Willowbrook Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 222 of 260 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit willowbrookpa.com
Medicare data downloads
Original nursing home datasets
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