Willow Ridge Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 91 Google reviews
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What this means for your family
While many families celebrate the wonderful, long-term care provided by the nursing and therapy teams, there is a concerning trend of recent reports regarding hygiene and medication errors. If you choose this facility, we strongly recommend frequent, unannounced visits to personally verify that cleanliness and basic care standards are being met.
Google Reviews
Google Reviews
91 reviews on Google“Willow Ridge Center is highly regarded by many families for its compassionate nursing staff and effective rehabilitation services. However, recent reviews have raised serious alarms regarding hygiene standards, medication errors, and instances of neglectful care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Engaging resident activities and social programs
- Professional and helpful administrative leadership
Concerns
- Hygiene and cleanliness issues including trash in hallways and unpleasant odors (mentioned by 3 reviewers)
- Neglect regarding basic hygiene like bathing and diaper changes (mentioned by 2 reviewers)
- Inconsistencies in medication management (mentioned by 2 reviewers)
- Concerns regarding facility maintenance and outdated interiors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the leadership team engages with the community; how does the administration work with families to ensure resident needs are met?
- 2What specific protocols are in place to ensure the facility remains clean, fresh-smelling, and well-maintained for the residents?
- 3How does the nursing team manage medication schedules to ensure everything is handled accurately and consistently every day?
- 4Could you tell us more about the daily social programs and how you keep residents engaged with meaningful activities?
- 5What is the process for ensuring that personal hygiene and daily care, like bathing, are consistently attended to for every resident?
- 6How does the facility handle medical emergencies or changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been outstanding taking care of my Aunt the last 12 years. I could not ask for a better place or better care than she has received.”
“My mother has been a resident here for 5 years. Steven the director is amazing and greets each resident every morning and is always available to address any needs and does so in a timely manner.”
“I'll just put it this way my mother was there 3 days it stinks it's dirty she lays in urine didn't give her medicine right wouldn't even come when she pushed the call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willow Ridge Center has recurring issues with fire safety systems and accident prevention that have persisted across multiple surveys from 2019 to 2024, including one complaint-triggered inspection for fire alarm deficiencies. The facility has also had repeated problems with care planning and food safety. While all deficiencies show correction dates, the pattern of recurring safety issues across fire protection, resident safety, and care planning warrants careful consideration during your visit.
Dec 12, 2024Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jun 1, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that gas containers are correctly designed and tested, and in locations that are labeled.
Dec 7, 2021Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 21, 2019Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Willow Ridge Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 13 of 188
Ownership & Management
Owners
Regency Health Services, LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Sun Healthcare Group, INC.
Owner (parent company) · Organization
Sunbridge Healthcare LLC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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