Willow Park Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 119 Google reviews

Watch Willow Park Rehabilitation and Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Worst in NEXION HEALTH chain · $64,431 in fines · Abuse citation
What this means for your family
This facility's strong rehab therapy team and exceptionally kind nursing staff make it a top choice for compassionate long-term care. However, families should be vigilant and perform frequent check-ins, as some reviewers have reported serious issues with medical neglect and difficulty reaching management.
Google Reviews
Google Reviews
119 reviews analyzed“Willow Park Rehabilitation and Healthcare Center is widely praised by families for its exceptionally compassionate staff and a warm, home-like atmosphere. While many reviewers highlight the high quality of therapy and nursing care, some families have reported serious concerns regarding medical neglect, such as pressure sores and medication errors. Prospective families should weigh the frequent praise for the community spirit against these critical reports of physical injury and mismanagement.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Engaging resident activities and community events
- Strong rehabilitation and therapy services
- Welcoming, home-like atmosphere
Concerns
- Reports of medical neglect and physical injury (mentioned by 2 reviewers)
- Difficulty communicating with management and receiving medical updates (mentioned by 2 reviewers)
- Inconsistent hygiene/personal care (e.g., delays in showering)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated responses that rely on directing all grievances to a specific corporate contact. Positive reviews receive a standard 'thank you' script, while negative reviews are met with a repetitive request to contact the VP of Compliance.
Questions for Your Tour
- 1We've heard wonderful things about the community events and activities here; could you tell us more about what a typical week looks like for the residents?
- 2Since we want to ensure everything is handled precisely, what specific protocols do you have in place for medication management and administration?
- 3How do you ensure that family members are kept consistently updated on medical changes or updates regarding their loved one's care?
- 4What steps are being taken to address the recent health inspection findings and ensure the highest standard of clinical care?
- 5How does the nursing team manage daily personal care routines, like showering and grooming, to ensure no resident is left waiting?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The level of comfort, care and yes, even love that they experience is above board. And if I can single out one lady, Tamra is just a prime example of what I am talking about. She goes the extra mile…gives the added touch that turns this “facility” into their “home.””
“My dad is in the memory unit and he is so spoiled! They take such good care of him and his daily quality of life is definitely better since moving him here.”
“PLEASE DO NOT take anyone that you love to this and we are in the ER now after 1 week of my Dad being here!!! Pressure sores, stage 2!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed seven complaints against this facility resulting in serious deficiencies around resident protection from abuse and neglect, including failures to properly report suspected incidents. The facility shows recurring problems with resident care planning, protection from harm, and maintaining resident rights across multiple surveys. While all issues have correction dates, the pattern of complaints about fundamental safety protections warrants careful consideration during any visit.
Dec 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 19, 2025Routine13
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 21, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Sep 27, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Federal Penalties
Fine
Dec 19, 2025
$43,670
Payment Denial
Dec 19, 2025
13-day denial
Fine
Jul 10, 2025
$8,281
Fine
Sep 27, 2024
$8,021
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
NEXION HEALTH AT CLIFTON, INC
SABRINA CLAY
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.9/5 · Rank 21 of 26 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.