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Nursing HomeMedicaid Investigative

Willow Park Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1000 Fm 3220, Clifton, TX 76634110 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 119 Google reviews

5
4
3
2
1
Willow Park Rehabilitation and Healthcare Center Nursing Home in Clifton, TX — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (15 vs median 8.0)

Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Worst in NEXION HEALTH chain · $64,431 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility's strong rehab therapy team and exceptionally kind nursing staff make it a top choice for compassionate long-term care. However, families should be vigilant and perform frequent check-ins, as some reviewers have reported serious issues with medical neglect and difficulty reaching management.

Google Reviews

Google Reviews

119 reviews analyzed
Willow Park Rehabilitation and Healthcare Center is widely praised by families for its exceptionally compassionate staff and a warm, home-like atmosphere. While many reviewers highlight the high quality of therapy and nursing care, some families have reported serious concerns regarding medical neglect, such as pressure sores and medication errors. Prospective families should weigh the frequent praise for the community spirit against these critical reports of physical injury and mismanagement.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities9.0Meds3.0Memory5.0Comms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Engaging resident activities and community events
  • Strong rehabilitation and therapy services
  • Welcoming, home-like atmosphere

Concerns

  • Reports of medical neglect and physical injury (mentioned by 2 reviewers)
  • Difficulty communicating with management and receiving medical updates (mentioned by 2 reviewers)
  • Inconsistent hygiene/personal care (e.g., delays in showering)

Rating Trends

Tap a year to see what changed

2344.82021(8)4.72022(18)4.12023(16)4.42024(14)4.92025(59)5.02026(5)

Distribution

5
103
4
6
3
1
2
1
1
6

How They Respond to Reviews

10%response rate
Generic

The owner uses highly templated responses that rely on directing all grievances to a specific corporate contact. Positive reviews receive a standard 'thank you' script, while negative reviews are met with a repetitive request to contact the VP of Compliance.

Questions for Your Tour

  • 1We've heard wonderful things about the community events and activities here; could you tell us more about what a typical week looks like for the residents?
  • 2Since we want to ensure everything is handled precisely, what specific protocols do you have in place for medication management and administration?
  • 3How do you ensure that family members are kept consistently updated on medical changes or updates regarding their loved one's care?
  • 4What steps are being taken to address the recent health inspection findings and ensure the highest standard of clinical care?
  • 5How does the nursing team manage daily personal care routines, like showering and grooming, to ensure no resident is left waiting?
  • 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The level of comfort, care and yes, even love that they experience is above board. And if I can single out one lady, Tamra is just a prime example of what I am talking about. She goes the extra mile…gives the added touch that turns this “facility” into their “home.”

Family member of two residents · 2025★★★★★

My dad is in the memory unit and he is so spoiled! They take such good care of him and his daily quality of life is definitely better since moving him here.

Memory care family member · 2025★★★★★

PLEASE DO NOT take anyone that you love to this and we are in the ER now after 1 week of my Dad being here!!! Pressure sores, stage 2!

Family member of a resident · 2022☆☆☆☆
Source: 119 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.24hrs
32%
Registered nurses for medical care
Total Nursing
3.52hrs
86%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
15.4%
TX
9.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
14.4%
TX
16.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
TX
2.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
15.3%
TX
14.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.8%
Worse than Avg
Here
91.8%
US
93.4%
TX
96.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Worse than Avg
Here
93.2%
US
95.5%
TX
98.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.7%
Worse than Avg
Here
55.7%
US
81.8%
TX
89.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility59.1%
Worse than Avg
Here
59.1%
US
79.7%
TX
88.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
TX
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
4penalties
Well above state avg (9.1)
7 complaint-triggered
$64,431 in fines

Families filed seven complaints against this facility resulting in serious deficiencies around resident protection from abuse and neglect, including failures to properly report suspected incidents. The facility shows recurring problems with resident care planning, protection from harm, and maintaining resident rights across multiple surveys. While all issues have correction dates, the pattern of complaints about fundamental safety protections warrants careful consideration during any visit.

Dec 19, 2025Complaint
1
0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 19, 2025Routine
13
0583ModerateCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0552MinorCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0699MinorCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0740MinorCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 10, 2025Complaint
2
0684SevereCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 21, 2024Complaint
2
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 27, 2024Complaint
1
0678SevereCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Sep 27, 2024Routine
9
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761ModerateCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0916ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0622MinorCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0355MinorCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Federal Penalties

Fine

Dec 19, 2025

$43,670

Payment Denial

Dec 19, 2025

13-day denial

Fine

Jul 10, 2025

$8,281

Fine

Sep 27, 2024

$8,021

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Wharton County Hospital District

Organization Type

for profit

Management Company

NEXION HEALTH AT CLIFTON, INC

Administrator

SABRINA CLAY

Chain Affiliation

Chain Name

Nexion Health

Chain Size

52 facilities nationwide

Chain avg rating: 2.9/5 · Rank 21 of 26 (Worst)

Ownership & Management

Key personnel

Munden, KimberlyW-2 Managing EmployeeMak, DavidOfficer / DirectorPierce, DanielOfficer / DirectorNexion Health at Clifton, INC.ManagerFallon, JohnManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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