Willow Creek Health Care
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
Willow Creek is highly regarded for its engaging social activities and compassionate staff, which can significantly improve a resident's quality of life. However, given the serious reports of understaffing, we strongly recommend that you visit during off-hours and weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
21 reviews on Google“Willow Creek Health Care receives high praise for its compassionate staff and engaging activities, such as preschooler visits and pet therapy. However, some families have reported serious concerns regarding chronic understaffing and neglect, suggesting inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging resident activities and social programs
- Warm, welcoming environment for families
Concerns
- Chronic understaffing leading to neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a 5-star CMS rating for health inspections, what specific protocols do you have in place to maintain such high standards of care?
- 2I noticed your staffing rating is a 4 out of 5; how do you ensure that residents receive consistent attention and support during peak hours?
- 3Some families have expressed concerns about staffing levels; could you walk me through how your team manages daily workloads to ensure no resident's needs are overlooked?
- 4Your facility is highly praised for its social programs; what are some of the most popular activities residents are currently participating in?
- 5Given the recent state violation noted in your records, what steps has the facility taken to address that issue and prevent it from recurring?
- 6How does your nursing team coordinate with families when a resident experiences a sudden change in health or a medical emergency?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful and they have a preschool there that interacts with the residents and they just light up the room when they come in to sing happy birthday at lunch to them.”
“Both of my parents received exceptional care at Willow Creek. The entire staff was compassionate, attentive, and truly treated them with dignity and respect...like family.”
“They never run with enough staff. One aide to 47 patients when there should be 4 aides. That means your family doesn't get the proper care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willow Creek has 15 deficiencies across three surveys with no complaints filed by families. The facility shows recurring issues with quality of care, medication management, and infection control, with infection control problems appearing in both 2022 and 2024. Most deficiencies occurred during a November 2022 survey and have been corrected by the facility.
Dec 11, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 27, 2023Routine1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nov 9, 2022Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Willow Creek Health Care
for profit
Ownership & Management
Owners
Coles Nursing Home
Owner · Organization
Chappell 2012 Succession Trust
Owner (parent company) · Organization
Golden Age Nursing Home of Guthrie INC.
Owner (parent company) · Organization
Hmlc LLC
Owner (parent company) · Organization
Mary Lou Chappell Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit willowcreekhealthcare.net
Medicare data downloads
Original nursing home datasets
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