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Nursing HomeMedicaid

Willow Care Nursing Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2646 State Route 76, Willow Springs, MO 65793105 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 31 Google reviews

5
4
3
2
1
Willow Care Nursing Home Nursing Home in Willow Springs, MO — Street View
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What this means for your family

Willow Care is praised for its clean environment and friendly staff, making it a visually appealing choice. However, families should verify the current business status at this address, as some reviewers have suggested it may be operating under a different name or providing services like DOT physicals, and should inquire about staff retention to ensure consistent care.

Google Reviews

Google Reviews

31 reviews on Google
Willow Care Nursing Home receives mixed feedback, with several reviewers praising the cleanliness of the facility and the friendliness of the staff. However, concerns have been raised regarding high staff turnover and the disparity in pay between administrative and hands-on care workers. Potential families should be aware that some reviewers have noted the business location may be shared with or transitioning to other healthcare services.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities8.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and cheerful staff
  • Attractive, well-sculpted grounds
  • Good availability of resident amenities

Concerns

  • High staff turnover and low pay for direct care workers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.4'17(10)4.63.5'19(6)3.74.7'21(7)3.05.0'24(1)5.0'25(1)

Distribution · 37 analyzed

5
24
4
4
3
6
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's current staffing rating, what steps are you taking to ensure consistent, high-quality care for residents despite the industry-wide challenges with staff turnover?
  • 2I noticed the facility has a 4/5 rating for health inspections; could you walk me through how you address and resolve the recent state violations to maintain that standard?
  • 3With your beautiful grounds and well-maintained amenities, how do you encourage residents to get outside and participate in daily social activities?
  • 4Since direct care workers are the heart of the home, how does your facility support and retain your staff to ensure residents build long-term, trusting relationships with their caregivers?
  • 5In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local hospitals?
  • 6With 105 residents, how does your team balance the need for efficient operations with providing the personalized, cheerful attention that many families have highlighted in their feedback?

Personalized based on this facility's data


Key Review Excerpts

This is the most beautiful and clean facility in our area! The landscape was well sculpted with a huge array of bright blooming flowers.

Long-term resident's family · 2017★★★★★

They appear to have cheerful competent staff. Their grounds and interior are well cared for.

Visitor · 2018★★★★

I have a sister there its ok but unable to keep the people employed that do the real work that keeps one running smooth people behind their desk make more more money then the hands on employees its SAD!

Long-term resident's family · 2017★★★☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.88hrs
95%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility38.3%
Worse than Avg
Here
38.3%
US
15.5%
MO
23.6%
Howell
13.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
19.5%
MO
25.4%
Howell
13.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
12.1%
MO
16.7%
Howell
1.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.9%
Mixed vs Avgs
Here
94.9%
US
93.4%
MO
84.4%
Howell
98.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
19.4%
MO
17.9%
Howell
21.9%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility10.6%
Worse than Avg
Here
10.6%
US
3.2%
MO
4.1%
Howell
5.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.1%
Mixed vs Avgs
Here
69.1%
US
81.8%
MO
65.9%
Howell
90.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.9%
Worse than Avg
Here
60.9%
US
79.8%
MO
63.5%
Howell
76.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility10.0%
Worse than Avg
Here
10.0%
US
1.6%
MO
2.2%
Howell
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (12.0)

Willow Care has 29 federal deficiencies across three surveys, with recurring issues in fire safety systems, resident care quality, and resident rights notifications. The facility shows a concerning pattern of repeated fire safety violations, including problems with sprinkler systems and smoke barriers that appeared in 2020, 2023, and again in 2024. All deficiencies have correction dates, but the persistence of safety issues across multiple years warrants careful consideration during your visit.

Sep 26, 2024Routine
12
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0753Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Feb 10, 2023Routine
11
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jan 10, 2020Routine
6
0923Potential for harm · PatternCorrected

Environmental Deficiencies

Have enough outside ventilation via a window or mechanical ventilation, or both.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willow Care Nursing Home

Organization Type

nonprofit

Ownership & Management

Owners

Willow Health Care INC

Owner · Organization

100%

Key personnel

Alter, ShirleyW-2 Managing EmployeeClark, SheilaW-2 Managing EmployeeHead, BarbaraW-2 Managing EmployeeMiller, SherryW-2 Managing EmployeeWilliamson, JackieW-2 Managing Employee
Source: Medicare provider data

Contact

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References & Resources

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