Willow Care Nursing Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews

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What this means for your family
Willow Care is praised for its clean environment and friendly staff, making it a visually appealing choice. However, families should verify the current business status at this address, as some reviewers have suggested it may be operating under a different name or providing services like DOT physicals, and should inquire about staff retention to ensure consistent care.
Google Reviews
Google Reviews
31 reviews on Google“Willow Care Nursing Home receives mixed feedback, with several reviewers praising the cleanliness of the facility and the friendliness of the staff. However, concerns have been raised regarding high staff turnover and the disparity in pay between administrative and hands-on care workers. Potential families should be aware that some reviewers have noted the business location may be shared with or transitioning to other healthcare services.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and cheerful staff
- Attractive, well-sculpted grounds
- Good availability of resident amenities
Concerns
- High staff turnover and low pay for direct care workers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's current staffing rating, what steps are you taking to ensure consistent, high-quality care for residents despite the industry-wide challenges with staff turnover?
- 2I noticed the facility has a 4/5 rating for health inspections; could you walk me through how you address and resolve the recent state violations to maintain that standard?
- 3With your beautiful grounds and well-maintained amenities, how do you encourage residents to get outside and participate in daily social activities?
- 4Since direct care workers are the heart of the home, how does your facility support and retain your staff to ensure residents build long-term, trusting relationships with their caregivers?
- 5In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local hospitals?
- 6With 105 residents, how does your team balance the need for efficient operations with providing the personalized, cheerful attention that many families have highlighted in their feedback?
Personalized based on this facility's data
Key Review Excerpts
“This is the most beautiful and clean facility in our area! The landscape was well sculpted with a huge array of bright blooming flowers.”
“They appear to have cheerful competent staff. Their grounds and interior are well cared for.”
“I have a sister there its ok but unable to keep the people employed that do the real work that keeps one running smooth people behind their desk make more more money then the hands on employees its SAD!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willow Care has 29 federal deficiencies across three surveys, with recurring issues in fire safety systems, resident care quality, and resident rights notifications. The facility shows a concerning pattern of repeated fire safety violations, including problems with sprinkler systems and smoke barriers that appeared in 2020, 2023, and again in 2024. All deficiencies have correction dates, but the persistence of safety issues across multiple years warrants careful consideration during your visit.
Sep 26, 2024Routine12
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Feb 10, 2023Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 10, 2020Routine6
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Willow Care Nursing Home
nonprofit
Ownership & Management
Owners
Willow Health Care INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit willowhealthcare.com
Medicare data downloads
Original nursing home datasets
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