Nursing Home Top Rated

Willow Brooke Court at Park Pointe Village

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

3025 Chesbrough Blvd, Rock Hill, SC 29732|20 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 41 Google reviews

(803) 980-8605 Directions Website

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What this means for your family

This facility is highly regarded by independent living residents for its active lifestyle and cleanliness. However, families of potential nursing or rehab patients should be aware of reported lapses in discharge coordination and administrative communication; we recommend asking specifically about their process for managing medical transportation and patient care transitions.

Google Reviews

41 reviews on Google

“Willow Brooke Court at Park Pointe Village receives polarized feedback, with independent living residents frequently praising the community atmosphere and amenities, while some family members of nursing/rehab patients report serious concerns regarding neglect and administrative responsiveness. While many reviewers highlight a clean environment and caring staff, others have documented significant issues with patient care transitions and management accountability.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Active and vibrant independent living community
Professional and encouraging rehab therapy team
Friendly and welcoming resident culture

Concerns

Allegations of patient neglect and poor administrative oversight (mentioned by 2 reviewers)
Inconsistent communication and coordination during patient discharges (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 42 analyzed

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given that this facility is part of the larger Park Pointe Village campus, how do you integrate nursing home residents into the broader independent living community activities?
2I noticed your team is very active in responding to online feedback; what is your preferred process for families to share concerns or questions directly with the administration to ensure they are addressed promptly?
3Could you walk me through your internal process for coordinating a discharge or transition of care to ensure that all medical information and follow-up plans are clearly communicated to the family?
4With your high staffing rating, how do you ensure that each resident receives consistent, personalized attention throughout the day to maintain the high standard of care you are known for?
5What protocols do you have in place to ensure that residents receive timely medical intervention and consistent monitoring, especially during evening or weekend hours?
6How do you proactively manage and oversee daily care routines to ensure that every resident's individual needs are met consistently and with the highest level of dignity?

Personalized based on this facility's data

Key Review Excerpts

“the staff was caring, friendly and professional in providing the the care I needed - everyone from the nursing staff to the housekeepers and therapists were extremely pleasant and responded quickly to any needs that I needed”

Rehab patient · 2022★★★★★

“Patient actually regressed at Willow Brooke. Go somewhere else - this place is a nightmare and your family member will be abused - if nothing else by neglect. Serious neglect.”

Family member · 2019★☆☆☆☆

“Recently she was sent to the hospital by Park Pointe medical staff to only learn that at discharge Park Pointe doesn’t have transportation to bring her home —WHEN THEY SENT HERE THERE!!!”

Long-term resident's family · 2022★☆☆☆☆

Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.92hrs

Registered nurses for medical care

Total Nursing

3.93hrs

96%

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

22%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility27.8%

Worse than Avg

Here

27.8%

14.4%

12.2%

York

21.3%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

3.0%

York

7.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility27.0%

Worse than Avg

Here

27.0%

19.4%

16.9%

York

25.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

91.2%

York

91.7%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

4.9%

5.5%

York

3.8%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility14.7%

Mixed vs Avgs

Here

14.7%

15.3%

13.6%

York

20.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

78.0%

York

73.6%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.4%

Better than Avg

Here

96.4%

81.8%

80.6%

York

76.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

York

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Near state avg (3.7)

Willow Brooke Court shows a relatively clean inspection record with only 4 deficiencies across 2 surveys, all corrected by the facility. The most recent survey in March 2025 identified issues with resident communication rights and care planning timelines, while a 2021 survey found problems with facility safety and hospice service arrangements. All deficiencies have been addressed with correction dates provided.

Mar 27, 2025Routine2 findings

0574Potential for harm · PatternCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Dec 31, 2021Routine2 findings

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willow Brooke Court at Park Pointe Village

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 12 of 26 (Best)

Ownership & Management

Owners

Acts Retirement Services, INC

Owner (parent company) · Organization

Ahern, Susan

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Acts Retirement-Life Communities INC5% or Greater Mortgage InterestAllmond, SusanOfficer / DirectorBrod, KathrynOfficer / DirectorCallaway, WarrenOfficer / DirectorChamberlain, LindaOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(803) 980-8605

actsretirement.org

3025 Chesbrough Blvd

Rock Hill, SC 29732

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

41 reviews from families & visitors

Official Website

Visit actsretirement.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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