Willobell
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews
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What this means for your family
The facility offers a friendly environment with staff members who are frequently commended for their care. However, families should be extremely vigilant regarding the security of personal belongings and closely monitor the cleanliness of the hallways, as significant concerns have been raised regarding theft and odors.
Google Reviews
Google Reviews
13 reviews analyzed“Families can expect a generally friendly atmosphere with staff members who are often described as caring and attentive. However, there are serious allegations regarding theft and unpleasant odors in certain hallways, and one reviewer raised extreme concerns regarding neglect and financial exploitation.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful staff
- Clean living environment
- Positive management-resident relations
- Warm and welcoming atmosphere
Concerns
- Unpleasant odors in hallways
- Theft of resident belongings
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how warm and welcoming the atmosphere is here; what are some of the favorite social activities or group events that residents participate in?
- 2Since we want to ensure a comfortable environment, what steps are being taken to maintain freshness and cleanliness in the hallways and common areas?
- 3How does the facility manage the security of personal items and belongings to ensure residents feel safe in their rooms?
- 4Could you tell us more about the current staffing levels and how you ensure there is enough support for residents during busy shifts?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's health during the night?
- 6We noticed the management seems very engaged with the community; how do you typically communicate with families regarding any updates or changes in care?
Personalized based on this facility's data
Key Review Excerpts
“I can't express enough how impressed I am with the staff at Will-O-Bell. My mother-in-law has been there for a couple of weeks and the care has been incredible.”
“Will-O-Bell assisted living is a very clean environment to live. I love the way everyone is been treated by management. The residents are very friendly and the care and concern for everyone is phenomenal.”
“Staff is extremely friendly & helpful for that I give 10 (TEN) stars. The smell down some of the halls are unbearable. Suppose to be a Restorative Facility but I assume it must only be for certain residents. Residents belongings are stolen with no immediate resolutions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents with depression symptoms
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, with recurring issues in accident prevention, abuse/neglect reporting, and medication management. The facility shows a pattern of correcting violations after citations, but safety hazards and reporting failures have appeared repeatedly across surveys. Most recent deficiencies from 2025 indicate ongoing problems with heating systems and infection control that warrant careful consideration before placement.
Jul 3, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 27, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Aug 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 23, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 9, 2024Routine27
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Administration Deficiencies
Provide training in compliance and ethics.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Oct 9, 2023
$8,279
Fine
Jun 12, 2023
$380
Fine
Jun 12, 2023
$9,164
Fine
May 23, 2023
$4,587
Ownership & Operations
Who Operates This Facility
Chambers County Public Hospital District no 1
for profit
WOB MANAGEMENT, LLC
PENNY BRANT
Chain Affiliation
Chambers County Public Hospital District no. 1
6 facilities nationwide
Chain avg rating: 2.5/5 · Rank 3 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit willobell.com
Medicare data downloads
Original nursing home datasets
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