Willis Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize emotional connection and a compassionate, tenured staff that treats residents like family. However, because the building is older and there have been historical reports of slow response times to call lights, you should specifically ask about current staffing levels during weekend and night shifts.
Google Reviews
Google Reviews
38 reviews analyzed“Families can expect a deeply compassionate and tenured care team that treats residents like extended family, often providing emotional support even after a resident's passing. While the facility is noted to be an older, dated building, the clinical care and staff personalities are frequently praised as exceptional.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and professional leadership team
- High-quality clinical care and survey results
- Warm, home-like atmosphere
Concerns
- Staffing shortages and slow response to call lights (mentioned by 2 reviewers)
- Dated or older building infrastructure (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent for every resident?
- 2Since the leadership team is known for being so professional and welcoming, how involved are they in the day-to-day interactions with families?
- 3With the high clinical care standards you maintain, what is the specific protocol for handling medical emergencies or changes in a resident's condition during the night?
- 4We want to make sure our loved one stays active; what kind of daily activities or social outings do you offer to help residents engage with the community?
- 5We noticed the facility has a very warm, home-like atmosphere; what steps are being taken to keep the common areas and resident rooms feeling fresh and well-maintained?
- 6How does the team manage response times for call lights to ensure that residents feel supported and heard throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The staff is the extended family all the residents. The leadership team is easy to talk to and very welcoming. Some of them have been there for over 15 years this an awesome place with great survey results.”
“Nurse Johnson has been taking care of my beloved it aunt for the past 2 months and may I say the care is stupendous no lack of effort or anything short of kindhearted perfection”
“When it was time to put my mom on Hospice care, they spent so much time with me and was so compassionate. Several of the staff even came to her celebration of life last year.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with issues found in resident dignity and respect, medication labeling, infection control, and daily care assistance. The facility has recurring problems with building maintenance systems (electrical, heating, ventilation) appearing across multiple surveys, suggesting ongoing infrastructure challenges. While all deficiencies show planned correction dates, the pattern of repeated building system violations and complaint-driven inspections raises concerns about consistent quality oversight.
Dec 3, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2025Routine5
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 28, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Oct 20, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 19, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 11, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Oct 19, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Slp Willis, LLC
for profit
SLP OPERATIONS LLC
LARONDA SIMMONS
Chain Affiliation
Slp Operations
8 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 21 (Best)
Ownership & Management
Owners
Slp Omega Operations, LLC
Owner · Organization
Senior Living Properties LLC
Owner (parent company) · Organization
Slp Management Holdings, LLC
Owner (parent company) · Organization
Slp Operations, LLC
Owner (parent company) · Organization
Boswell, Darren
Owner (parent company)
Eden, James
Owner (parent company)
Whitworth, Gary
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit slpoperations.com
Medicare data downloads
Original nursing home datasets
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