Willapa Harbor Care
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
Willapa Harbor Care is highly recommended for its effective rehabilitation therapy and clean environment. However, families should maintain active involvement in their loved one's medical care and keep a close eye on administrative communication, as some reviewers reported issues with doctor oversight and social work follow-through.
Google Reviews
Google Reviews
30 reviews on Google“Willapa Harbor Care is highly regarded for its effective rehabilitation services and compassionate, professional nursing staff. While the vast majority of reviewers report excellent experiences, some families have noted concerns regarding medical oversight and administrative communication during complex health situations.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong focus on patient recovery and independence
Concerns
- Inconsistent medical oversight and communication from doctors (mentioned by 2 reviewers)
- Administrative/Social Work staff issues regarding documentation and follow-through (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong focus on rehabilitation, how do you coordinate the transition from intensive therapy back to daily living activities for residents?
- 2I noticed that staffing levels are a key area of focus for you; how do you ensure consistent, personalized attention for residents throughout the day?
- 3Could you walk us through the process for family members to receive updates on medical care, specifically regarding how you bridge communication between the nursing staff and attending physicians?
- 4We appreciate that you actively engage with online feedback; how do you use that input to improve administrative processes and follow-through for resident families?
- 5With 11 recent state violations, what specific steps has the facility taken to address those findings and ensure ongoing compliance and quality of care?
- 6What does a typical social calendar look like for residents here, and how do you encourage participation to help them feel at home?
Personalized based on this facility's data
Key Review Excerpts
“From the moment I walked in, I noticed how clean the facility looked, and it didn’t have that distinct smell I’ve experienced at the other facilities I’ve visited.”
“The staff is well run with compassion and dedication. Barbara who runs the facility showed openness to correct amy issues and a willingness to change issues that affects residents.”
“The nurses were caring and always listened to our concerns while finding ways to fix them if needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willapa Harbor Care shows recurring issues with care planning, fire safety systems, and infection control that persist across multiple surveys from 2023-2025. Families have filed complaints, including one recent report about abuse investigation procedures and another about respiratory care. While all deficiencies show correction dates, the pattern of repeated violations in core areas like resident assessment, safety systems, and quality of care suggests ongoing operational challenges that families should carefully consider.
Aug 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 8, 2025Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 24, 2024Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Aug 9, 2023Routine20
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Construction Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 31, 2023Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Willapa Harbor Care
for profit
Chain Affiliation
Caldera Care
7 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 10
Ownership & Management
Owners
Washington 3 Pack LLC
Owner · Organization
Rop Care Ajh LLC
Owner (parent company) · Organization
Rop Opco Holdings, LLC
Owner (parent company) · Organization
Handler, Asher
Owner (parent company)
Oscherowitz, Raphael
Owner (parent company)
Wolmark, Chaim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit willapaharborcare.com
Medicare data downloads
Original nursing home datasets
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