Wilber Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 23 Google reviews
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What this means for your family
Wilber Care Center is highly regarded for its compassionate staff and ability to support residents with dementia. However, families should be proactive about monitoring room cleanliness and should ask management for clear policies regarding resident hygiene and isolation protocols to ensure they align with your expectations.
Google Reviews
Google Reviews
23 reviews on Google“Wilber Care Center generally receives high praise for its friendly, compassionate staff and the welcoming environment they create for families. While most reviewers report that residents are well-cared for and rooms are kept clean, there are isolated but serious concerns regarding inconsistent housekeeping and restrictive policies during periods of illness or behavioral issues.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Welcoming atmosphere for visiting families
- Active engagement and holiday activities
- Clean and well-maintained living spaces
Concerns
- Inconsistent housekeeping and room cleanliness (mentioned by 2 reviewers)
- Restrictive policies regarding isolation and hygiene for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very active with holiday celebrations; what does a typical daily activity schedule look like to keep residents engaged throughout the week?
- 2Given the current CMS health inspection rating, what specific steps is the facility taking to improve oversight and ensure consistent quality of care?
- 3I see that maintaining a clean environment is a priority for you; what is your current protocol for housekeeping to ensure rooms are consistently well-kept for residents?
- 4How do you balance necessary hygiene and safety protocols with the need to keep residents feeling connected and not overly restricted in their daily movements?
- 5With a capacity of 58 residents, how does your nursing team coordinate with local medical providers to handle urgent care needs or emergencies after hours?
- 6I appreciate that you engage with families online; how do you typically communicate with residents' families to keep them updated on their loved one's health and well-being?
Personalized based on this facility's data
Key Review Excerpts
“I never worried when I wasn’t with him as I knew the staff were there to sit with him when he was so overwhelmed with confusion. He enjoyed the food very much. The facility is nice and clean and they decorate for holidays to keep residents happy.”
“Aides show empathy, compassion and respect to make clients feel comfortable.”
“I feel at times mom room isn’t keep very clean vacuuming and the bathroom I had to ask them last time I was there to vacuum and clean the toilet. Otherwise I’m happy with the care she receives”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
8
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wilber Care Center has recurring building safety and electrical system issues appearing across three consecutive surveys from 2023-2025, suggesting ongoing facility maintenance challenges. The most frequent problems involve fire safety systems, electrical equipment, and staff training for nurse aides. One family filed a complaint in 2025 regarding suspected abuse reporting procedures. While all deficiencies show correction dates, the repeated building safety violations indicate persistent infrastructure concerns families should inquire about during visits.
Jul 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 22, 2025Routine9
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Feb 13, 2024Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 11, 2023Routine12
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Wilber Care Center
government
Chain Affiliation
Rural Health Development
9 facilities nationwide
Ownership & Management
Owners
Wilber Care Center INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit wilbercarecenter.com
Medicare data downloads
Original nursing home datasets
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