Whittier Hospital Medical Ctr D/p Snf
Strong Medicare quality ratings; families often praise compassionate maternity and postpartum nurses. Still worth an in-person visit.
based on 353 Google reviews
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What this means for your family
If you are seeking maternity services, you may find excellent care from the nursing staff, but be prepared for potential issues with postpartum hospitality. However, for emergency or long-term care, proceed with extreme caution due to documented patterns of long wait times, understaffing, and poor communication from the medical team.
Google Reviews
Google Reviews
353 reviews on Google“Families should exercise significant caution when considering this facility for emergency or postpartum care, as many reviewers report severe issues with long wait times, understaffing, and unprofessional behavior in the ER. While some patients praise the maternity ward and specific nurses for being compassionate, there are frequent, serious allegations of medical neglect, misdiagnosis, and poor communication between doctors and families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate maternity and postpartum nurses
- Professional surgical staff in specific departments
- Cleanliness of certain hospital wings
- Attentive care from specific nursing individuals
Concerns
- Severe ER wait times and lack of immediate care (mentioned by 12 reviewers)
- Unprofessional or rude behavior from doctors and staff (mentioned by 9 reviewers)
- Understaffing leading to neglected patient needs (mentioned by 5 reviewers)
- Poor communication regarding medical updates and discharge (mentioned by 4 reviewers)
- Facility maintenance and equipment issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 218 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details, such as names of family members or specific departments. For negative reviews, the pattern shifts to a standardized template focused on directing the reviewer to a private email for investigation.
Questions for Your Tour
- 1We noticed some wonderful mentions of specific nurses being very attentive; how do you ensure that level of personalized, compassionate care is consistent for all residents?
- 2Since this facility is part of the larger medical center, how do you manage the transition of care and ensure we receive timely medical updates and clear communication regarding discharge plans?
- 3What is the process for managing medication administration to ensure everything is handled accurately and on schedule?
- 4Could you tell us a bit about the dining experience and how the meal service is structured for the residents?
- 5In the event of a medical emergency or a sudden change in health, what is the protocol for getting immediate attention from the surgical or medical staff?
- 6What kind of daily activities or social engagement programs do you have in place to keep the residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is so incredibly kind and attentive, and they always make sure that we have everything we need. My grandma feels so well taken care of here”
“I was in the ER... I was hardly seen for over 1 hour. Then the PA not the doctor, told me it's no big deal and apparently spoke to poison control to find out it was soap but not lethal.”
“The nurses and all the staff I have encountered are so amazing thoughtful caring and I really appreciate how well they treated me, our newborn & our husband.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 10 measures
7
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered inspections, including issues with professional care standards, safety hazards, and inappropriate treatment. The most recurring problems involve medication management, infection control, and care planning, with several issues persisting across multiple surveys from 2019 to 2024. While all deficiencies show correction dates, the repeated nature of similar problems suggests ongoing challenges with maintaining consistent quality standards.
Mar 16, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 25, 2025Routine7
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 30, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 14, 2024Routine7
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 7, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 3, 2019Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Construct fire resistant interior walls.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Whittier Hospital Medical Ctr D/p Snf
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
353 reviews from families & visitors
Official Website
Visit ahmchealth.com
Medicare data downloads
Original nursing home datasets
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