Whittier Hills Health Care Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 327 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (27 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
This facility is an excellent choice for residents seeking high-quality rehabilitation and a vibrant social life through their renowned activities program. However, families should closely monitor medication administration and staffing levels during night shifts, as recent reviews indicate lapses in responsiveness and care consistency.
Google Reviews
Google Reviews
327 reviews on Google“Whittier Hills Healthcare Center is highly regarded for its exceptional activities program and compassionate nursing staff, particularly for rehabilitation and short-term stays. While many families praise the warmth of the caregivers and the community engagement led by the activities director, some reviewers have raised serious concerns regarding staffing shortages, medication delays, and inconsistent communication during discharge.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and community-focused activities program
- Compassionate and professional nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
Concerns
- Staffing shortages and slow response times (mentioned by 3 reviewers)
- Inconsistent communication regarding discharge and medication (mentioned by 2 reviewers)
- Issues with hygiene and wound care
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members and departments named in the reviews. They use a professional and empathetic tone, particularly when addressing negative feedback by inviting direct contact to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about your community-focused activities program; could you tell us more about what a typical week looks like for residents?
- 2How does your nursing team ensure that medication administration is handled accurately and consistently every day?
- 3With the recent state inspections, what specific steps has the facility taken to address and resolve the identified deficiencies?
- 4How do you ensure that call bells are answered promptly, especially during busy shifts or when staffing levels are low?
- 5Can you walk us through your process for communicating important updates regarding medication changes or discharge planning to family members?
- 6What is your protocol for managing medical emergencies or sudden changes in a resident's health after hours?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff was caring and compassionate. He was kept clean, well fed, and received meaningful therapy daily. WHH was definitely a cut above, and I absolutely recommend them.”
“The staff here are incredibly kind and attentive—they treat her with the same love and patience as family would. What I really appreciate is how they always keep me updated on her medications and any changes in her care.”
“I am extremely disappointed and honestly very upset about the care my mom received at this senior home. At 7:00 AM, we received a call from a nurse informing us that she was throwing up... and she still had not been given any medication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Whittier Hills Health Care Center has extensive deficiencies across multiple surveys, with families filing 18 complaints that triggered inspections. The most recurring problems involve medication management, safety hazards, and pressure ulcer care. Issues with resident rights violations and care planning also persist across multiple years. While all deficiencies show correction dates, the pattern of repeated violations in core care areas and frequent family complaints suggests ongoing quality concerns that warrant careful evaluation during any visit.
Mar 26, 2026Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Feb 26, 2026Routine27
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 8, 2026Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 25, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 13, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Whittier Hills Health Care Ctr
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 236 of 328
Ownership & Management
Owners
Flagstone Healthcare South LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
327 reviews from families & visitors
Official Website
Visit whittierhillshealthcare.com
Medicare data downloads
Original nursing home datasets
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