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Nursing HomeMedicaid Investigative

Whittier Hills Health Care Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

10426 Bogardus Ave, Whittier, CA 90603160 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 327 Google reviews

5
4
3
2
1
Whittier Hills Health Care Ctr Nursing Home in Whittier, CA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (27 vs median 13.0)

Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

This facility is an excellent choice for residents seeking high-quality rehabilitation and a vibrant social life through their renowned activities program. However, families should closely monitor medication administration and staffing levels during night shifts, as recent reviews indicate lapses in responsiveness and care consistency.

Google Reviews

Google Reviews

327 reviews on Google
Whittier Hills Healthcare Center is highly regarded for its exceptional activities program and compassionate nursing staff, particularly for rehabilitation and short-term stays. While many families praise the warmth of the caregivers and the community engagement led by the activities director, some reviewers have raised serious concerns regarding staffing shortages, medication delays, and inconsistent communication during discharge.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0Activities10.0Meds4.0MemoryN/AComms5.0ValueN/A

Strengths

  • Engaging and community-focused activities program
  • Compassionate and professional nursing staff
  • Effective physical and occupational therapy
  • Clean and well-maintained facility

Concerns

  • Staffing shortages and slow response times (mentioned by 3 reviewers)
  • Inconsistent communication regarding discharge and medication (mentioned by 2 reviewers)
  • Issues with hygiene and wound care

Rating Trends

Tap a year to see what changed

2344.92024(136)4.32025(47)4.12026(25)

Distribution · 208 analyzed

5
183
4
11
3
1
2
2
1
11
82 reviews posted between Feb 7, 2024Feb 10, 2024 · 82 were 5-star
18 reviews posted between Mar 14, 2024Mar 16, 2024 · 17 were 5-star
13 reviews posted between Nov 10, 2025Nov 15, 2025 · 10 were 5-star

How They Respond to Reviews

40%response rate
Good

The owner provides highly personalized responses that frequently mention specific staff members and departments named in the reviews. They use a professional and empathetic tone, particularly when addressing negative feedback by inviting direct contact to resolve issues.

Questions for Your Tour

  • 1We've heard wonderful things about your community-focused activities program; could you tell us more about what a typical week looks like for residents?
  • 2How does your nursing team ensure that medication administration is handled accurately and consistently every day?
  • 3With the recent state inspections, what specific steps has the facility taken to address and resolve the identified deficiencies?
  • 4How do you ensure that call bells are answered promptly, especially during busy shifts or when staffing levels are low?
  • 5Can you walk us through your process for communicating important updates regarding medication changes or discharge planning to family members?
  • 6What is your protocol for managing medical emergencies or sudden changes in a resident's health after hours?

Personalized based on this facility's data


Key Review Excerpts

The entire staff was caring and compassionate. He was kept clean, well fed, and received meaningful therapy daily. WHH was definitely a cut above, and I absolutely recommend them.

Rehab patient's family · 2025★★★★★

The staff here are incredibly kind and attentive—they treat her with the same love and patience as family would. What I really appreciate is how they always keep me updated on her medications and any changes in her care.

Long-term resident's family · 2025★★★★★

I am extremely disappointed and honestly very upset about the care my mom received at this senior home. At 7:00 AM, we received a call from a nurse informing us that she was throwing up... and she still had not been given any medication.

Post-surgery patient's family · 2026☆☆☆☆
Source: 327 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
49%
Registered nurses for medical care
Total Nursing
4.35hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
15.4%
CA
11.6%
Los angeles
11.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
19.5%
CA
13.7%
Los angeles
10.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.9%
Worse than Avg
Here
17.9%
US
15.3%
CA
10.5%
Los angeles
9.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
CA
98.6%
Los angeles
99.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.4%
Worse than Avg
Here
16.4%
US
14.4%
CA
10.4%
Los angeles
12.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.4%
Better than Avg
Here
95.4%
US
79.7%
CA
93.2%
Los angeles
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

27deficiencies
Well above state avg (15.4)
16 complaint-triggered

Whittier Hills Health Care Center has extensive deficiencies across multiple surveys, with families filing 18 complaints that triggered inspections. The most recurring problems involve medication management, safety hazards, and pressure ulcer care. Issues with resident rights violations and care planning also persist across multiple years. While all deficiencies show correction dates, the pattern of repeated violations in core care areas and frequent family complaints suggests ongoing quality concerns that warrant careful evaluation during any visit.

Mar 26, 2026Complaint
1
0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Feb 26, 2026Routine
27
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0850Potential for harm · PatternCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0222Minimal · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0346Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jan 8, 2026Complaint
2
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 16, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 25, 2025Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Nov 13, 2025Complaint
2
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Whittier Hills Health Care Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 236 of 328

Ownership & Management

Owners

Flagstone Healthcare South LLC

Owner · Organization

The Ensign Group INC

Owner (parent company) · Organization

Key personnel

Kim, JesseManaging Control - Governing BodyMaguire, MichaelManaging Control - Governing BodyPort, BarryOfficer / DirectorBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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