Whitney Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in FOURSQUARE HEALTHCARE chain · $45,435 in fines
What this means for your family
This facility is highly regarded for its rehabilitation services and the compassionate nature of its nursing staff. However, because of a recent serious allegation regarding neglect during a respite stay, families should perform extra due diligence regarding medication protocols and oversight during short-term stays.
Google Reviews
Google Reviews
50 reviews analyzed“Families generally praise the facility for its compassionate, caring staff and its effectiveness as a rehabilitation center. While many reviewers highlight the warmth of the nursing team and the cleanliness of the environment, one recent highly critical review alleges severe neglect and medication issues during a respite stay.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation services
- Clean and well-maintained environment
- Friendly and welcoming atmosphere
Concerns
- Allegations of neglect and medication mismanagement during respite care
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some wonderful comments about how friendly and welcoming the atmosphere is here; how do you help new residents settle into the community?
- 2Could you walk me through your specific protocols for ensuring medication is administered accurately and on schedule every day?
- 3What steps is the facility taking to increase the number of staff members available on each shift to support the residents?
- 4How does the nursing team handle medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 5What kind of daily activities or social programs do you have planned to keep residents engaged and active?
- 6I've heard great things about the rehabilitation services here; how do you coordinate therapy sessions with the daily nursing care?
Personalized based on this facility's data
Key Review Excerpts
“My mother was there for rehab after a hospital stay and the staff was very helpful and friendly. My mother had always said she didn't want to go to a nursing home but after spending more than a month there for rehab she said if she ever needed long term care town hall was where she wanted to be.”
“Great place. My aunt received great care while here and she loved being here. CNA's took great care of her. Most nursing staff friendly.”
“I love the compassion the girls have for there residents. We have amazing staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint-triggered reports against this facility, resulting in 8 deficiencies including serious concerns about resident protection from abuse and neglect, and failure to notify families of resident injuries or changes in condition. Recurring problems span medication management, infection control, and resident assessments across multiple surveys from 2022-2024. While all deficiencies show correction dates, the pattern of ongoing issues in core care areas warrants careful consideration during any visit.
Jan 30, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 19, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
May 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 19, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jul 28, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 9, 2022Routine5
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
Mar 19, 2024
$45,435
Ownership & Operations
Who Operates This Facility
Nocona Hospital District
for profit
FOURSQUARE TEXAS 16 LLC
GREGORY S S FULLER
Chain Affiliation
Foursquare Healthcare
10 facilities nationwide
Chain avg rating: 3.3/5 · Rank 10 of 10 (Worst)
Ownership & Management
Owners
Nocona Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit whitneynursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.