Whitewater Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 7 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.5)
- High RN turnover (57%)
Below average in MN · Meets national RN staffing standard · Below chain average · $16,452 in fines
What this means for your family
While the facility is praised for its cleanliness and friendly nursing staff, the reports of medication errors are a serious red flag. If you choose this facility, ensure you have a family member present to monitor medication administration and advocate for the patient's daily needs, as administrative support appears inconsistent.
Google Reviews
Google Reviews
7 reviews on Google“Whitewater Health Services receives polarized feedback, with recent reviews highlighting a stark contrast between compassionate bedside care and significant operational failures. While some families praise the friendly staff and clean environment, others report dangerous medication errors and a lack of responsiveness from the administrative team regarding patient comfort and basic care needs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly nursing staff
- Clean facility environment
- Helpful dietary department
Concerns
- Medication management errors including missed doses and double dosing
- Lack of responsiveness from administrative leadership
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on medication safety, could you walk me through the specific checks and balances your nursing team uses to ensure the right medication is administered to the right resident at the right time?
- 2I noticed that your staffing rating is quite strong; how does that high level of staffing translate into the daily support and social engagement residents receive throughout the day?
- 3How does your administrative team typically communicate with families regarding care updates or facility changes, and what is the best way for us to reach leadership if we have an urgent concern?
- 4I see that you actively engage with online feedback; how do you use that input to make tangible improvements to the resident experience here?
- 5With 45 residents, how do you ensure that the daily activity schedule remains varied and tailored to the specific interests of the people currently living here?
- 6What is your protocol for handling medical changes or emergencies, and how quickly can we expect to be notified if there is a shift in our loved one's health status?
Personalized based on this facility's data
Key Review Excerpts
“My husband is in Whitewater Health now & has been for 3 months. He has received excellent care. Very friendly staff. Very clean facility.”
“Nursing staff is very helpful, and Dietary is willing to work with you, BUT don't ask Allison in Administration for comfort!!!! You won't get it.”
“The staff seemed to be friendly , but they dint really do anything for me .during the short time I was there . ( meds weee nissed ) ( meds werent on time ,( double doses of meds administered)”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
9
measures
2
measures
Residents with a long-term catheter
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing seven complaint-triggered deficiencies, including recent serious issues with protecting residents from financial exploitation and medication services in 2024-2025. The most recurring problems involve fire safety systems, electrical systems, and infection control, with identical fire safety violations appearing across multiple years suggesting persistent maintenance issues. While all deficiencies show correction dates, the repetitive nature of safety violations and recent resident protection complaints warrant careful consideration.
Apr 16, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 16, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 14, 2025Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Aug 6, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 12, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 11, 2024Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Federal Penalties
Fine
Aug 6, 2024
$16,452
Ownership & Operations
Who Operates This Facility
Whitewater Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 37 of 58
Ownership & Management
Owners
Nshc Wisconsin LLC
Owner · Organization
Baumann, Troy
Owner (parent company)
Hoehn, Jeffrey
Owner (parent company)
Gee, Darren
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit whitewaterhealthservices.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.