Whitesboro Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 8.0)
Bottom 25% in Texas · Below recommended RN staffing · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $30,253 in fines
What this means for your family
The recent renovations and new management appear to have significantly improved the physical environment and staff friendliness. However, you must verify that the rehabilitation therapy schedule promised to your loved one will be strictly honored, and ensure you have a direct line of communication with the nursing station to avoid the communication issues reported by previous families.
Google Reviews
Google Reviews
23 reviews analyzed“Families considering this facility will find a recent period of significant improvement, with many recent reviews praising the newly remodeled building and the caring nature of the nursing staff. However, historical reviews and some recent feedback highlight serious concerns regarding inconsistent rehabilitation therapy and severe lapses in family communication.”
Quality Themes
Tap a score for detailsStrengths
- Newly remodeled and beautiful building
- Caring and friendly nursing staff
- Engaging weekly activities and bingo
- Clean and well-maintained environment
Concerns
- Inconsistent rehabilitation therapy frequency
- Difficulty reaching staff via phone or messaging (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The building looks beautifully remodeled; could you tell us more about how the new environment supports the residents' comfort?
- 2We've heard great things about the weekly activities like bingo; what does a typical day of engagement look like for the residents here?
- 3How does the nursing team ensure that communication remains consistent between the staff and family members, especially if we need to reach someone quickly?
- 4Can you explain the process for how rehabilitation therapy sessions are scheduled and how often a resident can expect to participate?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6What steps are being taken to ensure that the staffing levels are sufficient to meet the needs of all 100 residents throughout every shift?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very personable and knowledgeable. They offer activities as well. My Mother enjoys it as well. Very nicely remodeled.”
“I was a resident there while recovering from a car accident, this place was a joke, I was supposed to get rehab 3 times a week for an hour, I was lucky to get it 2 times a week for 20-30 minutes, and for the last few weeks I was there, I didn't get any therapy at all.”
“The staff is wonderful, the food is tasty,(parents love the food) The residents seem happy.. my parents love the bingo, and activities they have each week.. So happy they came here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 11 deficiencies, including serious concerns about resident protection from abuse that remains unaddressed. The facility has recurring problems with medication management, accident prevention, and fire safety systems that appear repeatedly across surveys. While most deficiencies show planned corrections, the pattern of complaints and repeated safety violations suggests ongoing care quality issues families should investigate thoroughly before considering placement.
Jan 30, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 10, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 15, 2025Routine10
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have an externally vented heating system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 20, 2025Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 21, 2024Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Mar 20, 2025
$14,692
Fine
Mar 20, 2025
$15,561
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
WHITESBORO I ENTERPRISES, LLC
CAITLIN CIFELLI
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 147 of 148 (Worst)
Ownership & Management
Owners
West Wharton County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit whitesborohealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.