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Nursing HomeMedicaid Investigative

White Sulphur Springs Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

345 Pocahontas Trail, White Sulphur Spring, WV 2498668 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 47 Google reviews

5
4
3
2
1
White Sulphur Springs Center Nursing Home in White Sulphur Spring, WV — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)

Below average in WV · Below recommended RN staffing · Low staff turnover (stable workforce) · $59,233 in fines

Source: Medicare data

What this means for your family

While some families report positive experiences with activities and long-term staff, the recent, severe reports of medical neglect and poor hygiene are concerning. If you choose this facility, ensure you have a clear plan for monitoring medical orders and consider frequent, unannounced visits to verify the quality of care your loved one is receiving.

Google Reviews

Google Reviews

47 reviews analyzed
White Sulphur Springs Center receives highly polarized feedback, with many families praising the compassionate staff and clean environment, while others report severe concerns regarding patient neglect and hygiene. Critical reviews highlight issues with medical oversight, such as ignored doctor's orders and delayed injury reporting, which contrast sharply with positive accounts of long-term care and activities. Families considering this facility should be aware of these inconsistent experiences and conduct thorough, in-person visits.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean5.0Activities9.0Meds1.0MemoryN/AComms6.0Value2.0

Strengths

  • Engaging activities and events
  • Warm and friendly nursing staff
  • Clean and well-maintained facility
  • Strong communication during pandemic restrictions

Concerns

  • Poor hygiene and unpleasant odors in the facility (mentioned by 3 reviewers)
  • Neglect of medical orders and lack of professional oversight (mentioned by 3 reviewers)
  • Understaffing leading to slow response times and lack of care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'21(14)'23(6)'25(3)'26(3)

Distribution

5
34
4
3
3
1
2
0
1
8

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Given the recent focus on facility maintenance, what specific steps are being taken to ensure the environment remains fresh and odor-free throughout the day?
  • 3With the current staffing levels, what is your protocol for ensuring that medical orders are tracked accurately and that residents receive timely assistance when they call for help?
  • 4I see that activities are a highlight here; could you walk me through a typical week of events and how you encourage residents to participate?
  • 5Since medication management is a top priority for our family, could you explain the oversight process you have in place to ensure accuracy and safety?
  • 6What is your process for communicating with families when there are changes in a resident's health status or care plan?

Personalized based on this facility's data


Key Review Excerpts

My aunt was in this disgusting place! We got a call from a aid there that said they had dropped her and was refusing to get her help!!

Memory care family member · 2021☆☆☆☆

My grandfather was in this nursing home for just 20 days, and it was a terrible experience. He was often left unattended, sometimes for long periods. The staff seemed stretched thin, and there weren't enough people on the floor to care for the residents.

Long-term resident's family · 2025☆☆☆☆

The staff at White Sulphur Springs Center go above and beyond the expected. I am so thankful Rita, the Activities Director, helps improve my husband’s quality of life by keeping him involved in things that interest him!

Long-term resident's family · 2021★★★★★
Source: 47 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
3.22hrs
79%
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility50.2%
Worse than Avg
Here
50.2%
US
19.5%
WV
27.0%
Greenbrier
30.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
WV
7.2%
Greenbrier
2.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.3%
WV
17.2%
Greenbrier
18.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
WV
96.7%
Greenbrier
99.5%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility8.6%
Worse than Avg
Here
8.6%
US
3.2%
WV
4.5%
Greenbrier
4.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.8%
Mixed vs Avgs
Here
13.8%
US
15.4%
WV
14.0%
Greenbrier
8.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
WV
78.4%
Greenbrier
93.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
WV
79.4%
Greenbrier
92.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WV
1.0%
Greenbrier
0.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
4penalties
Near state avg (13.8)
3 complaint-triggered
$59,233 in fines

This facility shows persistent issues across multiple areas, with families filing at least three complaints. The most recurring problems involve nutrition and dietary services, safety and fire protection systems, and quality of care. Issues appear to continue across surveys, including repeated deficiencies in food service safety, electrical systems, and smoke barriers that have occurred in multiple inspections from 2023 to 2025, suggesting ongoing challenges with maintaining consistent standards despite reported corrections.

Nov 19, 2025Complaint
1
0585MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Sep 10, 2025Routine
13
0805SevereCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0803ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372MinorCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374MinorCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Sep 10, 2025Complaint
1
0628ModerateCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jul 11, 2024Routine
34
0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684SevereCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0801ModerateCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814ModerateCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374ModerateCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0745ModerateCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0657ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921ModerateCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0511ModerateCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0744MinorCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0551MinorCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0552MinorCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693MinorCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0740MinorCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0742MinorCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0865MinorCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0867MinorCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0781MinorCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0921MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0004MinorCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Jul 11, 2024Complaint
1
0689Severe

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 8, 2023Routine
15
0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0809ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925ModerateCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0291MinorCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0914MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921MinorCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Federal Penalties

Fine

Sep 10, 2025

$18,782

Fine

Jul 11, 2024

$10,023

Fine

Jul 11, 2024

$13,627

Fine

Jul 11, 2024

$16,801

Ownership & Operations

Who Operates This Facility

Owner / Operator

White Sulphur Springs Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

193 facilities nationwide

Chain avg rating: 2.4/5 · Rank 105 of 188

Ownership & Management

Owners

Genesis Operations V LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

100%

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorLarson, AnthonyManagerLarson, AnthonyAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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