White River Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 10 Google reviews
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What this means for your family
While the facility is noted for its cleanliness and friendly staff, families should be aware of potential gaps in communication and patient monitoring. We recommend scheduling a tour to observe how staff interact with residents during non-event hours and asking specifically about their protocols for checking on residents with complex medical needs.
Google Reviews
Google Reviews
10 reviews on Google“White River Healthcare receives praise for its clean environment and dedicated nursing staff, particularly from those visiting for events or short-term interactions. However, family members have expressed significant concerns regarding communication responsiveness and the consistency of patient monitoring for residents with serious medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and professional nursing staff
- Engaging activity programs
Concerns
- Poor communication and difficulty reaching management (mentioned by 2 reviewers)
- Inconsistent patient monitoring and lack of basic room amenities (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how do you ensure that residents receive consistent monitoring and timely assistance throughout the day and night?
- 2I noticed some feedback regarding communication; what is the best way for family members to reach management or receive updates on their loved one's care?
- 3With seven recent state violations, what specific steps has the facility taken to address these concerns and improve the quality of care?
- 4The activity programs are highly praised; could you walk me through a typical week of events and how you encourage residents to participate?
- 5When a resident has an urgent medical need, what is your protocol for notifying the family and coordinating with local hospitals?
- 6Regarding the room amenities, what items are provided by the facility, and what are families encouraged to bring to make the space feel more like home?
Personalized based on this facility's data
Key Review Excerpts
“We held a piano recital for the residents and the activity director met us at the door, had all the residents who choose to attend already there, and the environment was clean , smelled wonderful, and was decorated for the holidays.”
“Such a clean atmosphere with great cnas and a dedicated, loving, sweet, just over all hands down the best DON Judy Walker.”
“The staff was nice. They didn't have clocks or calenders in the rooms or come check on him while I was there for 4 to 5 hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White River Healthcare has ongoing challenges with safety protocols and infection control, with recurring issues across fire safety, emergency preparedness, and infection prevention appearing in multiple surveys from 2022-2024. Families have filed complaints that triggered investigations into accident prevention and care planning deficiencies. While the facility has corrected all cited issues with dates provided, the pattern of repeated problems in critical safety areas and dietary services suggests persistent operational challenges that families should carefully consider.
Nov 21, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Nov 9, 2023Routine12
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 16, 2023Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 12, 2022Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
White River Healthcare
for profit
Ownership & Management
Owners
Hudson Holding Company, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit whiteriverhealth.org
Medicare data downloads
Original nursing home datasets
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