Nursing HomeMedicaid Top Rated

White Oak Manor - York

Strong Medicare quality ratings; families often praise compassionate and kind nursing staff. Still worth an in-person visit.

111 South Congress Street, York, SC 29745|109 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 26 Google reviews

(803) 684-0035 Directions Website

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What this means for your family

While some families report excellent, compassionate care, there are alarming reports of medical negligence and hygiene issues. We strongly recommend that you conduct an unannounced visit and specifically observe the attention given to medical equipment and patient hygiene before making a decision.

Google Reviews

26 reviews on Google

“White Oak Manor - York receives highly polarized feedback, with some families praising the compassionate, attentive care provided to their loved ones, while others report severe concerns regarding neglect and clinical incompetence. Critical reviews highlight dangerous lapses in medical care, such as disconnected oxygen lines and lack of basic hygiene, suggesting significant inconsistencies in the quality of care provided.”

Quality Themes

Tap a score for details

Strengths

Compassionate and kind nursing staff
Responsive communication during end-of-life care
Clean and well-maintained facility environment

Concerns

Serious medical negligence and lack of oversight (mentioned by 3 reviewers)
Poor hygiene and lack of housekeeping services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 31 analyzed

How They Respond to Reviews

15%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1I noticed your CMS staffing rating is strong, but could you walk me through your specific protocols for medication administration and oversight to ensure accuracy for every resident?
2We value a clean living environment; what is your current daily housekeeping schedule, and how do you ensure rooms are kept sanitized and tidy?
3Given the importance of resident safety, what specific measures and check-in procedures are in place to ensure consistent monitoring and prevent medical oversights?
4I see you occasionally engage with feedback online; how does your leadership team use family input to make tangible improvements to the facility’s daily operations?
5What does a typical day look like for residents here, and how do you encourage social engagement and activity for those who may be less mobile?
6In the event of a sudden change in health status, what is your process for communicating with family members and coordinating with our primary care physicians?

Personalized based on this facility's data

Key Review Excerpts

“When I connected it with in minutes her oxygen level was at 99%. The next day I came to see her and noticed the first thing was her oxygen line was not connected for the”

Memory care family member · 2024★☆☆☆☆

“The staff, CNAs, and nurses were all very kind and considerate.”

Long-term resident's family · 2024★★★★★

“I'd like to especially thank Nashita, Rhonda,Terry,Joahn Hannah who made a tremendous impact on me in the way they cared for my mother and for us in her final days.”

Long-term resident's family · 2023★★★★★

Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.37hrs

49%

Registered nurses for medical care

Total Nursing

3.92hrs

96%

All nurses + aides combined

Staff Turnover

32%

Lower is better (< 30% = good)

RN Turnover

39%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility31.9%

Worse than Avg

Here

31.9%

15.3%

13.6%

York

19.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility29.1%

Worse than Avg

Here

29.1%

14.4%

12.2%

York

21.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility83.6%

Worse than Avg

Here

83.6%

93.4%

91.2%

York

92.2%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

15.5%

15.3%

York

18.8%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility96.8%

Better than Avg

Here

96.8%

95.5%

90.6%

York

94.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility25.2%

Worse than Avg

Here

25.2%

19.5%

20.6%

York

19.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility86.4%

Better than Avg

Here

86.4%

81.8%

80.6%

York

76.4%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility82.4%

Better than Avg

Here

82.4%

79.8%

78.0%

York

74.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

York

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (3.7)

Clean record — no deficiencies

White Oak Manor - York shows a relatively clean record with 6 deficiencies across 2 surveys, all corrected by the facility. The most frequent issues involved food service and dietary management, appearing in the most recent 2023 survey. Earlier problems included infection control and accident prevention, but these appear resolved with no recurring patterns across surveys.

Oct 6, 2023Routine3 findings

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Oct 8, 2021Routine3 findings

0658Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

White Oak Manor - York

Organization Type

for profit

Chain Affiliation

Chain Name

National Healthcare Corporation

Chain Size

69 facilities nationwide

Chain avg rating: 3.9/5 · Rank 15 of 65 (Best)

Ownership & Management

Owners

Nhc-Op Lp

Owner · Organization

Blackrock INC