White Oak Manor - Lancaster
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
While the facility offers effective physical therapy and engaging activities, recent reports of poor communication and slow response times are concerning. Families should conduct frequent, unannounced visits and maintain direct contact with nursing supervisors to ensure their loved one's needs are being met in a timely manner.
Google Reviews
Google Reviews
11 reviews on Google“White Oak Manor - Lancaster receives polarized feedback, with recent reviews highlighting significant concerns regarding communication, staff responsiveness, and professional conduct. While some families and rehab patients report positive experiences with physical therapy and individual staff members, others describe issues with medication administration, delayed assistance for basic needs, and a lack of empathy from management.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Engaging activities and social interaction
- Clean facility environment
Concerns
- Slow response times for basic assistance (mentioned by 2 reviewers)
- Rude or unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical therapy and social activities; could you walk me through a typical daily schedule for a resident who enjoys staying active?
- 2We want to ensure our loved one feels well-supported; what is your current process for managing call lights and ensuring timely assistance when a resident needs help with basic daily tasks?
- 3How does your leadership team foster a positive and professional culture among the staff to ensure residents always feel treated with kindness and respect?
- 4Given the importance of nutrition and dining, could you tell me about your current food service program and how you gather feedback from residents to improve their meal experience?
- 5What protocols do you have in place for medication management to ensure accuracy and consistent communication with family members regarding any changes in health status?
- 6With the recent focus on health inspection standards, what specific steps is White Oak Manor taking to address those areas and ensure the highest quality of care for your 132 residents?
Personalized based on this facility's data
Key Review Excerpts
“I was at white Oak Manor for rehab after I fell and broke my leg. The physical therapy was great the ones who worked with me were very helpful.The nurses were very helpful.”
“All the staff in Lancaster are awesome! This includes everyone I have met or heard about the care thru a family member. No job is to small when it pertains to the care of a loved one.”
“My Mom Stays Here. Great clean facility and good care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White Oak Manor - Lancaster has 6 deficiencies across 2 surveys, with all violations corrected by the facility. Food safety and dietary services show a recurring pattern, cited in both 2023 and 2025 inspections. Additional issues in the recent survey included resident rights, pain management, medication labeling, and care planning. While the facility addresses deficiencies when identified, the repeated food safety concerns warrant discussion during your visit.
May 6, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 14, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
White Oak Manor - Lancaster
for profit
Chain Affiliation
White Oak Management
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 6 of 14
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit whiteoakmanor.com
Medicare data downloads
Original nursing home datasets
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