White Lake Assisted Living & Memory Care
Families consistently rate this highly — reviewers highlight clean, well-maintained facility. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and engaging activity program, making it a pleasant place for residents. However, because some families have reported difficulty with management communication and high staff turnover, we recommend asking specifically about current management stability and how they handle family concerns during your tour.
Google Reviews
Google Reviews
31 reviews on Google“White Lake Assisted Living & Memory Care receives high praise for its clean, well-maintained environment and friendly, professional staff who actively engage residents. While many families and visitors report a welcoming atmosphere and effective activity programming, some long-term experiences highlight significant concerns regarding management responsiveness and high staff turnover. Families considering this facility should weigh the positive tour experiences against reports of inconsistent communication and care quality for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Engaging activity calendar
- Professional and informative tour process
Concerns
- Poor management communication and responsiveness (mentioned by 2 reviewers)
- High staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily management practices?
- 2Given the importance of consistency for memory care residents, what steps are you taking to ensure stability and continuity within your caregiving team?
- 3I see your activity calendar is highly praised; could you walk me through how you tailor these programs to meet the specific cognitive needs of your 64 residents?
- 4How do you proactively keep families updated on their loved one's health status and any changes in care to ensure our communication remains seamless?
- 5What is your protocol for handling medical emergencies or urgent health changes during the evening and weekend hours?
- 6With your focus on maintaining a clean and welcoming environment, how do you balance those high standards with the personalized care needs of your memory care residents?
Personalized based on this facility's data
Key Review Excerpts
“The facility is very nice. The management is not good. They would not answer calls or call me back. They have a very high turnover of employees. The care was not great at all.”
“At no time did we feel pushed or as if we were “being sold to.” The employees smiled easily and looked busy yet relaxed in their manner. Rooms were nicely maintained and environment was clean, warm and pleasant.”
“Mom really likes it here. They have a great caring staff that attends to all her needs. Lots of activities and have even expanded to have more on the weekend.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent inspection in May 2024 identified issues regarding food safety, specifically uncovered food and lack of labeling in the kitchen, as well as missing thermometers in resident room refrigerators. Previous inspections and licensing studies have generally shown substantial compliance.
May 21, 2024Routine
Lack of required thermometers in mini refrigerators and freezers located in resident rooms, preventing verification of proper food storage temperatures.
Kitchen and dietary area contamination risks: several food items in the walk-in refrigerator were uncovered and not protected; several containers were not labeled or dated; two cartons of ice cream in the walk-in freezer were stored on the floor.
May 18, 2023RoutineCleanReport
No deficiencies found during this inspection.
Dec 20, 2016OtherCleanReport
No deficiencies found during this inspection.
Sep 5, 2012RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
6827 Whitehall Rd Opco LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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