Whispering Springs Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and loving nursing staff. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize emotional care and a warm, community-oriented atmosphere for your loved one. However, because of a recent report regarding facility cleanliness and room condition, you should personally inspect the specific room and bedding during your tour.
Google Reviews
Google Reviews
64 reviews analyzed“Families considering Whispering Springs can expect a highly compassionate and attentive nursing staff that treats residents like family. While the facility is widely praised for its emotional support and engaging activities, one recent reviewer raised serious concerns regarding cleanliness and room maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving nursing staff
- Engaging resident activities and events
- Professional and helpful administration
- Warm, family-like atmosphere
Concerns
- Facility cleanliness and maintenance issues
- Small or cramped bathrooms
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see such high praise for the compassion of your nursing staff; how do you foster that family-like atmosphere among the team?
- 2We noticed the administration is very professional; how can we best communicate with the leadership team regarding our loved one's care?
- 3What kind of engaging activities or special events are planned for the residents each week to keep them involved?
- 4How do you manage medical emergencies or changes in health status during the overnight hours?
- 5Could you walk us through the maintenance schedule for the resident rooms and common areas to ensure everything stays in top shape?
- 6Since the bathrooms can be a bit compact in some rooms, what specific safety features or grab bars are installed to assist with mobility?
Personalized based on this facility's data
Key Review Excerpts
“The Nurses and the whole Staff are amazing and cared for my Father until his passing this Thursday. We could see the other residents involved in activities and playing BINGO. To of the CNA’s would sing his favorite song to him and he would join in.”
“The thing that stands out above all about Whispering Springs is the heart of the staff. This is evident from all departments, from the moment you enter the building one is welcomed with open arms as though being embraced by a long awaiting family member.”
“The nurses and CNAs were very attentive and they always communicated with me any updates. I always felt peace of mind when my mom was in their facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows consistent safety and infrastructure challenges, with recurring issues in fire safety systems, building maintenance, and emergency preparedness appearing across all three surveys. The most frequent problems involve smoke detection systems, heating/ventilation equipment, and keeping corridors clear for emergencies. While all deficiencies have been addressed through corrections or approved waivers, the pattern of repeated infrastructure violations suggests ongoing facility maintenance concerns that families should discuss during visits.
Jul 18, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 6, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 5, 2023Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Nexion Health at Carrizo Springs, INC
for profit
DAYBREAK VENTURE, LLC
INA BELVIY
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 26 (Best)
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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