Whispering Pines Nursing and Rehab, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 30 Google reviews
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What this means for your family
While the facility has a history of strong rehab therapy, recent reviews indicate a severe decline in basic care standards, including responsiveness and hygiene. Families should conduct an unannounced visit and specifically observe call light response times and the condition of resident rooms before making a decision.
Google Reviews
Google Reviews
30 reviews on Google“Whispering Pines Nursing and Rehab receives polarized feedback, with many older reviews praising the staff as compassionate and family-oriented, while recent reviews from 2025 and 2026 highlight severe systemic failures. Families have reported critical issues including long wait times for call lights, poor hygiene, inadequate nutrition, and missing personal belongings. While some residents have had positive rehab experiences, the recent trend indicates significant concerns regarding basic care standards and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Warm and encouraging therapy staff
- Compassionate nursing interactions (cited in older reviews)
- Recent facility remodel
- Strong leadership mentioned by some families
Concerns
- Unresponsive staff and long wait times for call lights (mentioned by 4 reviewers)
- Poor food quality and cold meals (mentioned by 3 reviewers)
- Lack of cleanliness and hygiene (unwashed residents, dirty rooms) (mentioned by 3 reviewers)
- Missing or shared personal clothing/items (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility was recently remodeled; how are you maintaining that new environment to ensure rooms and common areas stay consistently clean and hygienic for residents?
- 2With the current staffing levels, what is your protocol for ensuring call lights are answered promptly and that residents receive timely assistance?
- 3I appreciate that you respond to all online feedback; how do you use that family input to improve the quality and temperature of the meals served in the dining room?
- 4Given the importance of personal belongings, what system do you have in place to track and prevent the loss of clothing or personal items during the laundry process?
- 5How does your nursing team coordinate with the therapy staff to ensure that the encouraging care they provide is consistently carried over into daily medical management?
- 6What specific steps are taken to ensure that residents receive personalized attention and hygiene support throughout the day, especially during busy shift changes?
Personalized based on this facility's data
Key Review Excerpts
“He needed to bathroom himself often as his call light was not answered resulting in falls, and he was there for rehab which he did not receive.”
“Food is cold and yuck is the only way to describe it, though be grateful if they give you some, because they can forget to feed you seen it happen.”
“The PT dept kept me walking and exercising with lots of encouragement and OT encouraged me too! The food isn't bad and I found it very filling.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
5
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints about abuse reporting and infection control issues, which triggered investigations in 2023. The most recurring problems involve fire safety systems, electrical and building infrastructure, and abuse prevention protocols. While all deficiencies show correction dates, the facility continues to struggle with similar building safety issues across multiple surveys, suggesting ongoing maintenance challenges that families should discuss during visits.
Jan 15, 2025Routine17
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nov 20, 2023Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nov 1, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Oct 12, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 26, 2022Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Federal Penalties
Fine
Oct 12, 2023
$12,649
Ownership & Operations
Who Operates This Facility
Whispering Pines Nursing and Rehab, LLC
for profit
Chain Affiliation
Eden Senior Care
19 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 18
Ownership & Management
Owners
Lifsics, Channie
Owner
Polstein, Mordechai
Owner
Stesel, Maxim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit wpinesnursing.com
Medicare data downloads
Original nursing home datasets
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