Wheeler Terrace
Limited public data on Wheeler Terrace. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 28 Google reviews
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What this means for your family
Wheeler Terrace offers a wonderful, social environment with staff members who truly care for residents' well-being. However, families should be cautious and perform their own due diligence regarding management communication, as recent reports indicate significant friction and unprofessionalism when interacting with the administrative office.
Google Reviews
Google Reviews
28 reviews analyzed“Wheeler Terrace is highly regarded by many families for its warm, home-like atmosphere and staff members who treat residents like family. While many reviewers praise the excellent activities and nutritious meals, there are serious concerns regarding professional communication and interpersonal conduct by specific management personnel.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-like atmosphere
- Engaging social activities and holiday events
- Attentive and caring nursing staff
- Spacious, well-designed resident rooms
Concerns
- Unprofessional communication and lack of responsiveness from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses to positive reviews by referencing specific residents or family members. For negative feedback, they use a professional, standardized template that directs the reviewer to a dedicated care line.
Questions for Your Tour
- 1We love hearing about the warm, family-like atmosphere here; how do you foster that sense of community among the 51 residents?
- 2The holiday events and social activities sound wonderful—could you tell us more about what a typical weekly activity calendar looks like?
- 3Since the resident rooms are so spacious and well-designed, how much freedom do residents have to personalize their living spaces?
- 4How does the nursing staff coordinate care and communicate important health updates to family members?
- 5What is the process for managing medical needs or emergencies during the overnight hours?
- 6Could you tell us a bit more about the dining experience and how much input residents have regarding the daily menus?
Personalized based on this facility's data
Key Review Excerpts
“They treat my dad like part of the family not like just a resident”
“My mother has lived at Wheeler Terrace for right at a year now. She's is so happy there and tells me that most every day. She loves all of the activities, and the meals are great.”
“Terra, the exec dir, has settled in nicely. Holly, the nurse, is exceptional in all the best ways. The floor staffing now is great!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Wheeler Terrace has no current enforcement actions on record. While the most recent comprehensive inspection in June 2024 cited no violations, older records from 2019 show two resolved Life Safety Code deficiencies regarding fire alarm power and physical hazards.
Mar 14, 2019Routine
Life Safety Code (2 violations)
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
The facility failed to ensure emergency power for the fire alarm system was from approved storage batteries or on-site engine-driven generator set.
Ownership & Operations
Who Operates This Facility
Gainesville AL, LLC
for profit
12 OAKS MANAGEMENT SERVICES, INC
STACEY EUGSTER
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit 12oaks.net
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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