Wheatcrest Hills Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in SD · Below recommended RN staffing · Significantly below average staffing · $115,557 in fines
What this means for your family
Wheatcrest Hills is highly regarded for its active social calendar and clean environment, making it a comfortable choice for many residents. However, because there is a serious allegation regarding the quality of care and transparency, we strongly recommend that you visit during off-hours and speak directly with multiple residents and staff members to verify the culture for yourself.
Google Reviews
Google Reviews
36 reviews on Google“Wheatcrest Hills Healthcare Center receives overwhelmingly positive feedback from families who praise the facility for its community-oriented atmosphere, engaging activities, and compassionate staff. While most reviewers report high satisfaction with the care provided to their loved ones, at least one reviewer has raised serious concerns regarding the quality of care and transparency at the facility. Families considering this center should look past the high volume of positive testimonials to conduct their own thorough on-site assessment.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and social events
- Compassionate and friendly staff
- Clean and well-maintained environment
- Strong community involvement
Concerns
- Allegations of poor resident care and lack of transparency
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that level of communication into your daily updates with families?
- 2Given the recent health inspection reports, what specific steps is the leadership team taking to improve clinical outcomes and operational standards?
- 3With your strong focus on social events and community involvement, could you walk me through a typical week of activities for residents?
- 4How does your nursing staff ensure consistent, high-quality care for residents throughout all shifts, especially regarding transparency when medical concerns arise?
- 5What protocols do you have in place to ensure that the facility remains as clean and well-maintained as residents' families have noted in their positive feedback?
- 6In the event of a medical emergency, what is the immediate process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My Mom absolutely refused to go to Assisted Living, then fell and broke her hip and now enjoys Wheatcrest Hills very much. Good food, very clean, many activities, physical therapy right there, and the town's Harvest Days parade went right through the parking lot for the residents to see.”
“My dad received good care from the staff at Wheatcrest. All the staff were accommodating and showed a lot of compassion when assisting with all his medical needs. He enjoyed visiting and joking with the staff.”
“I live at wheatcrest I enjoy the food have friends and family here . People are caring and we laugh lots of games and have stuff to do to keep us strong rooms are nice and clean the food taste good and they are helpful”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, revealing ongoing concerns about resident safety, care planning, and food service. The facility has struggled with preventing accidents and maintaining safe environments, with safety hazards cited multiple times across different surveys. Recent inspections found issues with pressure ulcer care, infection control, and bed rail usage, though all deficiencies show correction dates from the provider.
Dec 4, 2025Routine4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Jun 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Oct 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 10, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 10, 2024Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Meet other general requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 28, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Dec 4, 2025
$5,541
Fine
Oct 30, 2024
$8,338
Fine
Jul 10, 2024
$8,031
Fine
Jul 10, 2024
$15,643
Ownership & Operations
Who Operates This Facility
Wheatcrest Hills Healthcare Center
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 25 of 41
Ownership & Management
Owners
Pacific Northwest Snf Operations Holdings (sd) LLC
Owner · Organization
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit wheatcrestcare.com
Medicare data downloads
Original nursing home datasets
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