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Nursing HomeMedicaid Investigative

Wharton Nursing Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

878-880 West Main Street, Pleasant Hill, TN 3857862 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 5 Google reviews

5
4
3
2
1
Wharton Nursing Home Nursing Home in Pleasant Hill, TN — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)

Bottom 25% in TN · Critically understaffed (RN) · Above recommended total nurse staffing · $78,533 in fines

Source: Medicare data

What this means for your family

While some patients find excellent support during rehabilitation, there are deeply concerning reports of severe understaffing and hygiene neglect. If you choose this facility, you must closely monitor daily hygiene, skin integrity, and staffing levels during your visits.

Google Reviews

Google Reviews

5 reviews on Google
Families should be aware of significant discrepancies in care quality, as some residents experience exceptional rehabilitation and attentive nursing, while others report severe neglect and hygiene issues. While physical therapy and meal quality received praise in some instances, there are critical reports regarding inadequate staffing and poor hygiene management.

Quality Themes

Tap a score for details
Food5.0Staff3.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms1.0Value1.0

Strengths

  • Effective physical therapy and rehab services
  • Attentive nursing care for post-surgical recovery
  • Clean facility environment
  • Pleasant meal options

Concerns

  • Severe understaffing and neglect of basic hygiene (mentioned by 2 reviewers)
  • Inadequate oral care and hygiene maintenance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)3.02022(2)1.02024(1)5.02026(2)

Distribution · 6 analyzed

5
4
4
0
3
0
2
0
1
2

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed some great feedback regarding your physical therapy and rehab services; could you tell me more about how the team supports residents during their recovery?
  • 2Since we want to ensure all personal care needs are met, what is your specific routine for assisting residents with daily hygiene and oral care?
  • 3With the recent inspections, what specific steps is the facility taking to increase staffing levels and improve the consistency of care?
  • 4How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
  • 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating immediate care?
  • 6What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

Wharton's Rehab, loved the staff, nursing care went above and beyond to assist rehab for full knee replacement, physical therapy was very good. Meals nice.

Rehab patient · 2026★★★★★

They knew my father died and decided to charge him for a month postmortem stating he had a few articles of clothing left behind and therefore technically was still occupying his room in spirit.

Deceased resident's family · 2024☆☆☆☆

There was 2 people to take care of all the requirements needed for 32 residents. There is no way that can be done at the level of care they require and are paying for.

Friend of resident · 2022☆☆☆☆
Source: 5 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.71hrs
91%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility63.4%
Worse than Avg
Here
63.4%
US
93.4%
TN
89.5%
Cumberland
87.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
15.5%
TN
16.9%
Cumberland
16.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
14.4%
TN
14.6%
Cumberland
18.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
12.1%
TN
12.9%
Cumberland
13.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
19.4%
TN
20.1%
Cumberland
25.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.9%
Mixed vs Avgs
Here
22.9%
US
19.5%
TN
31.9%
Cumberland
19.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility54.2%
Worse than Avg
Here
54.2%
US
81.8%
TN
79.4%
Cumberland
71.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.6%
Better than Avg
Here
85.6%
US
79.8%
TN
79.8%
Cumberland
70.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
TN
1.6%
Cumberland
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Near state avg (5.9)
5 complaint-triggered
$78,533 in fines

Families have filed complaint reports that triggered inspections citing serious concerns about abuse protection and neglect reporting, with the most recent complaint inspection in May 2024 finding deficiencies in preventing abuse and proper incident reporting. The facility shows recurring problems with accident prevention and safety hazards, care planning, and medication management across multiple years, though all violations have correction dates indicating efforts to address issues.

May 24, 2024Complaint
3
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 22, 2024Routine
5
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 6, 2023Complaint
2
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 30, 2021Routine
5
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0001Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Feb 12, 2019Routine
11
0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0024Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

May 24, 2024

$30,722

Fine

Feb 22, 2024

$39,163

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wharton Nursing Home

Organization Type

nonprofit

Ownership & Management

Owners

Uplands Village

Owner · Organization

Key personnel

Murner, HerschelContracted Managing EmployeeSmith, CynthiaContracted Managing EmployeeMurner, HerschelW-2 Managing EmployeeSmith, CynthiaW-2 Managing EmployeeChitiyo, GeorgeOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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