Wexford Senior Care Center
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
While Wexford Senior Care Center is praised for its physical therapy and clean environment, the reports of inconsistent care and hygiene issues are concerning. We strongly recommend that families conduct unannounced visits and specifically ask about the facility's protocol for daily hygiene assistance and weekend therapy schedules.
Google Reviews
Google Reviews
25 reviews on Google“Wexford Senior Care Center receives polarized feedback, with some families praising the attentive nursing staff and clean environment, while others report severe neglect and poor hygiene. While the facility is noted for its physical therapy capabilities and friendly staff, there are recurring, serious concerns regarding the quality of care and responsiveness of the staff.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Clean and well-maintained facility
- Effective physical therapy services
- Friendly administrative and support staff
Concerns
- Neglect and poor quality of care (mentioned by 3 reviewers)
- Inadequate physical therapy frequency and weekend gaps (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We were so impressed by your 5-star CMS ratings for staffing and inspections; how do you ensure that level of high-quality care remains consistent across all shifts?
- 2I noticed some mentions of gaps in therapy services over the weekends; how is the physical therapy schedule managed to ensure continuity of care on Saturdays and Sundays?
- 3What specific programming or specialized support do you have in place for residents who require memory care services?
- 4Could you tell us more about how the nursing staff coordinates with families to ensure no detail of a resident's daily care is missed?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating immediate care?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother is here currently. She says the food is great, and loves that she just has to ask and they get her whatever she needs.”
“I had to ask staff to change my loved ones soiled undergarments. The quality of care was disgusting. The blond older lady 'manager' at the desk was very rude every time I would visit at the dementia wing.”
“They will keep your loved one for a long time BUT only give 30min physical therapy a day. And they don't do therapy on weekends. They milk insurance but don't give the physical therapy time that is needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wexford Senior Care Center has recurring deficiencies across fire safety systems, infection control, and resident care planning that persist across multiple surveys, indicating ongoing operational challenges. One complaint was filed by a family regarding resident protection from abuse, though the facility corrected this issue. The 31 deficiencies span four surveys, with repeated problems in fire alarm maintenance, emergency preparedness, and care plan implementation, suggesting systemic issues that may impact resident safety and care quality despite correction efforts.
Aug 7, 2025Routine5
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 14, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Aug 30, 2023Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Jul 26, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Wexford Senior Care Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 7 of 20 (Best)
Ownership & Management
Owners
Nexcare Holdings, LLC
Owner · Organization
Robin Eisenberg 2014 Family Trust
Owner (parent company) · Organization
Branscum, James
Owner (parent company)
Eisenberg, Leo
Owner (parent company)
Perry, Michael
Owner (parent company)
Prestage, Richard
Owner (parent company)
Sangster, Todd
Owner (parent company)
Wronski, Frank
Owner (parent company)
Perry, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit nexcarehealth.com
Medicare data downloads
Original nursing home datasets
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