See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Westwood Hills Health & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3100 Warrior Lane, Poplar Bluff, MO 63901132 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 41 Google reviews

5
4
3
2
1
Westwood Hills Health & Rehabilitation Center Nursing Home in Poplar Bluff, MO — Street View
Street View

Watch Westwood Hills Health & Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While some families report a positive experience, there is a concerning pattern of neglect and staffing shortages in recent reviews. If you are considering this facility, we strongly recommend visiting unannounced on a weekend to observe staffing levels and speaking directly with current residents' families about their experiences with medication management.

Google Reviews

Google Reviews

41 reviews on Google
Westwood Hills Health & Rehabilitation Center receives highly polarized feedback, with many five-star reviews lacking text and a significant number of one-star reviews detailing serious clinical and care failures. Families frequently report concerns regarding chronic understaffing, neglect, and poor communication, while positive reviews emphasize a caring staff and clean environment.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean6.0Activities8.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Warm, attentive nursing staff
  • Clean, well-maintained building
  • Engaging resident activities
  • Effective physical therapy

Concerns

  • Chronic understaffing, especially on nights and weekends (mentioned by 4 reviewers)
  • Neglect and lack of basic hygiene/wound care (mentioned by 5 reviewers)
  • Poor communication with family members regarding medical status (mentioned by 3 reviewers)
  • Medication management and administration errors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'16(1)5.05.0'20(1)1.02.3'22(3)1.03.9'25(55)2.1'26(7)

Distribution · 70 analyzed

5
43
4
0
3
2
2
2
1
23
23 reviews posted between May 4, 2025May 5, 2025 · 23 were 5-star
16 reviews posted between Aug 11, 2025Aug 14, 2025 · 12 were 5-star

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard great things about how clean and well-maintained the building is; could you show us some of the common areas where residents gather?
  • 2What kind of engaging activities or social events do you have planned for the residents this month?
  • 3How do you ensure that medication is administered accurately and on time, especially during the night and weekend shifts?
  • 4What is your process for keeping family members updated on a resident's medical status or any changes in their health?
  • 5In the event of a medical emergency after hours, what is the protocol for notifying the family and ensuring immediate care?
  • 6We are interested in the physical therapy services here; how do you coordinate therapy sessions with the daily nursing care schedule?

Personalized based on this facility's data


Key Review Excerpts

They have hardly no staff, especially nights and weekends. Family members lay in shit for hours, and cna's and rn's need more training.

Family member · 2025☆☆☆☆

My mother just became a resident here. I love how the rooms are kept spotless, the aids are quick to respond to her needs, that there are activities that promote being sociable and using thier thinking abilities.

Long-term resident's family · 2025★★★★★

I was treated terribly, neglected, I went in and They put my catheter in wrong, denied me my medication, left me on the commode for over an hour with no string to call for help.

Rehab patient · 2025☆☆☆☆
Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
2.69hrs
66%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MO
84.4%
Butler
91.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
12.1%
MO
16.7%
Butler
17.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.5%
MO
23.6%
Butler
15.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.5%
Better than Avg
Here
14.5%
US
19.4%
MO
17.9%
Butler
23.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MO
90.9%
Butler
92.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
19.5%
MO
25.4%
Butler
25.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
MO
63.5%
Butler
77.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
MO
65.9%
Butler
80.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
MO
2.2%
Butler
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (12.0)

This facility has 28 deficiencies across three surveys with recurring issues in fire safety, medication management, and quality of care. Fire safety problems with exits and sprinkler systems persist across multiple years, while medication errors and labeling issues continue to resurface. All deficiencies show correction dates, but the pattern of repeated violations in critical areas suggests ongoing compliance challenges that families should carefully consider.

Dec 5, 2025Routine
6
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 22, 2024Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 10, 2023Routine
9
0321Potential for harm · Widespread

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0753Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0574Minimal · WidespreadCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westwood Hills Health & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Helia Healthcare

Chain Size

13 facilities nationwide

Chain avg rating: 2.5/5 · Rank 2 of 13

Ownership & Management

Owners

Miller, Stephen

Owner

100%

Key personnel

Miller, StephenContracted Managing EmployeeMartin, JoettaW-2 Managing EmployeeMiller, StephenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call