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Nursing HomeMedicaid Investigative

Westwood Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

20 Westwood Medical Park, Bluefield, VA 2460560 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 100 Google reviews

5
4
3
2
1
Westwood Center Nursing Home in Bluefield, VA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (18 vs median 11.0)
  • High staff turnover (66%)
  • High RN turnover (89%)

Bottom 25% in VA · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $247,727 in fines

Source: Medicare data

What this means for your family

While many recent reviews highlight a clean environment and friendly staff, the facility has a history of serious complaints regarding response times and medical oversight. If you choose this facility, ensure you have a clear plan for daily monitoring of your loved one's hygiene and medical needs, and establish direct lines of communication with the administration.

Google Reviews

Google Reviews

100 reviews on Google
Westwood Center receives highly polarized feedback, with many families praising the staff's friendliness and the facility's cleanliness, while others report severe neglect and hygiene issues. Critical concerns include long wait times for call lights, poor wound care, and inconsistent communication from nursing staff. Families considering this facility should conduct a thorough, in-person tour and remain highly involved in their loved one's daily care.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0Activities7.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Friendly and welcoming staff
  • Clean and well-maintained facility
  • Responsive administrative team
  • Effective rehab therapy services

Concerns

  • Significant delays in responding to call lights and patient needs (mentioned by 7 reviewers)
  • Poor hygiene, including reports of odors, dirty rooms, and infrequent bathing (mentioned by 6 reviewers)
  • Inadequate wound care and medical oversight (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(2)'20(2)'22(7)'24(12)'26(35)

Distribution · 130 analyzed

5
90
4
10
3
5
2
5
1
20
10 reviews posted between Feb 16, 2026Feb 18, 2026 · 10 were 5-star

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2With a smaller capacity of 60 residents, what specific protocols do you have in place to ensure call lights are answered promptly and residents receive timely assistance?
  • 3Could you walk me through your current process for maintaining room cleanliness and ensuring residents receive consistent, scheduled bathing and hygiene support?
  • 4Given the recent focus on your rehab services, how does your clinical team coordinate with nursing staff to ensure consistent wound care and medical oversight for residents?
  • 5What steps are you taking to improve communication between the nursing staff and family members, especially when we have urgent questions about medication or care changes?
  • 6What does the daily activity schedule look like to ensure residents stay engaged and social throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The staff allows the patients to lay in their own squalor, and the entire living area smells like feces and urine. Bed pans were standing full of human refuge that wasn't cleaned for entire shifts.

Family member · 2017☆☆☆☆

These people are heartless, they left my dad to suffer. By time I got him out of there he had 9 bedsore wounds to the bone, sepsis,ecoli,UTI,MRSA.

Family member · 2025☆☆☆☆

My mother is always kept clean and put in clean clothes. She is fed well. She receives her meds on schedule. She gets her hair done in the salon once a week.

Long-term resident's family · 2026★★★★★
Source: 100 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
90%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.7%
Mixed vs Avgs
Here
12.7%
US
12.1%
VA
16.9%
Tazewell
45.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.3%
Better than Avg
Here
95.3%
US
93.4%
VA
91.0%
Tazewell
71.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility36.4%
Worse than Avg
Here
36.4%
US
15.3%
VA
16.4%
Tazewell
21.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
14.4%
VA
15.3%
Tazewell
17.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility34.5%
Worse than Avg
Here
34.5%
US
19.5%
VA
20.4%
Tazewell
22.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility95.2%
Mixed vs Avgs
Here
95.2%
US
95.5%
VA
94.0%
Tazewell
80.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.5%
Better than Avg
Here
85.5%
US
81.8%
VA
73.9%
Tazewell
53.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.0%
Mixed vs Avgs
Here
78.0%
US
79.8%
VA
73.6%
Tazewell
48.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
VA
1.2%
Tazewell
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
3penalties
Above state avg (14.5)
4 complaint-triggered
$247,727 in fines

Families filed multiple complaint reports (14 deficiencies) with Westwood Center, signaling serious concerns about care quality, medication management, and safety hazards. The facility has persistent problems with treatment and care delivery, accident prevention, and pressure ulcer care that recur across multiple surveys from 2021 through 2024. While the facility shows corrections after citations, the repeated nature of core care issues suggests ongoing quality challenges.

Feb 27, 2025Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 21, 2024Routine
17
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Aug 21, 2024Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Oct 17, 2023Complaint
1
0678Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Jun 7, 2023Routine
2
0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Mar 20, 2023Routine
26
0684Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · Pattern

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · Pattern

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

Federal Penalties

Fine

Feb 27, 2025

$12,698

Fine

Aug 21, 2024

$133,517

Fine

Oct 17, 2023

$13,397

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westwood Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 140 of 188 (Worst)

Ownership & Management

Owners

Genesis Va Holdings LLC

Owner · Organization

100%

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Genesis Operations LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorSanders, AndrewManagerGenesis Operations LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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