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Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.
based on 10 Google reviews
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Westward Heights Care Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean and well-maintained facility and compassionate and professional staff. Review the component ratings and current source records before deciding.
Westward Heights Care Center is frequently praised for its clean, welcoming atmosphere and compassionate, professional staff who prioritize building relationships with families. While most feedback is highly positive, some families have expressed concerns regarding inconsistent support for specific resident needs, such as assistance with personal hobbies or therapy services.
Quality Themes
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Concerns
Rating Trends
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Distribution · 11 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff at Westward Heights Care Center are professional and compassionate when dealing with their residents and families. They build relationships that make everyone feel at home.”
“A great place they have been great in the transition of moving my grandma there. Great care and they work to treat each individual to their needs and likes.”
“Some snafu has removed the assistance she needs to move her arms so she can no longer paint. She needs supportive and agreeable staff available to her each week.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Westward Heights Care Center has persistent issues with fire safety systems, backup power, and infection control that recur across multiple surveys, suggesting ongoing maintenance problems. The facility had families file complaints in early 2025 regarding resident protection from abuse and appropriate treatment and care. While all deficiencies show correction dates, the repeated pattern of the same fire alarm and generator issues across three years raises concerns about sustained compliance.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Westward Heights Care Center
nonprofit
Owners
Westward Heights CORP
Owner · Organization
Vetter, Eldora
Owner (parent company)
Vetter, Jack
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit westward-heights.com
Medicare data downloads
Original nursing home datasets
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