Westward Heights Care Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
The facility is highly regarded for its cleanliness and the compassionate nature of its staff, making it a strong candidate for those prioritizing a welcoming environment. However, families should verify that the facility can accommodate specific individual needs or hobbies, as some residents have experienced gaps in support for personalized activities.
Google Reviews
Google Reviews
8 reviews on Google“Westward Heights Care Center is frequently praised for its clean, welcoming atmosphere and compassionate, professional staff who prioritize building relationships with families. While most feedback is highly positive, some families have expressed concerns regarding inconsistent support for specific resident needs, such as assistance with personal hobbies or therapy services.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and professional staff
- Welcoming, home-like atmosphere
- Supportive transition process for new residents
Concerns
- Inconsistent assistance with resident-specific needs or activities (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We are so impressed by your 5-star CMS ratings for staffing and inspections; how do you maintain such high standards of care with a 60-resident capacity?
- 2It's wonderful to hear that many families find the transition process here to be very supportive; what kind of help do you provide to new residents during their first week?
- 3We want to ensure our loved one stays engaged; how do you ensure that individual resident interests and specific activity preferences are consistently met?
- 4The facility looks incredibly clean and well-maintained; what is your routine for keeping the resident living areas feeling like a comfortable home?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 6Could you tell us more about the daily schedule and what kind of social activities are available to help residents stay connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Westward Heights Care Center are professional and compassionate when dealing with their residents and families. They build relationships that make everyone feel at home.”
“A great place they have been great in the transition of moving my grandma there. Great care and they work to treat each individual to their needs and likes.”
“Some snafu has removed the assistance she needs to move her arms so she can no longer paint. She needs supportive and agreeable staff available to her each week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westward Heights Care Center has persistent issues with fire safety systems, backup power, and infection control that recur across multiple surveys, suggesting ongoing maintenance problems. The facility had families file complaints in early 2025 regarding resident protection from abuse and appropriate treatment and care. While all deficiencies show correction dates, the repeated pattern of the same fire alarm and generator issues across three years raises concerns about sustained compliance.
Mar 27, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jan 14, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 11, 2024Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 3, 2022Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Ownership & Operations
Who Operates This Facility
Westward Heights Care Center
nonprofit
Ownership & Management
Owners
Westward Heights CORP
Owner · Organization
Vetter, Eldora
Owner (parent company)
Vetter, Jack
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit westward-heights.com
Medicare data downloads
Original nursing home datasets
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